Bilingual Outreach CSR (English & Spanish)

Description & Requirements

Maximus is currently looking for a Bilingual Outreach CSR (English/Spanish) in Alameda County CA! Outreach CSRs are the face of Medi-Cal managed care in California.

The role is to educate and enroll Medi-Cal beneficiaries to a managed care health plan.



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*This is an onsite position at our Oakland, CA location

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Why Maximus?

- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.

- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

- • Tuition Reimbursement - Invest in your ongoing education and development.

- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

- • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.

- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.

Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

- • Competitive Compensation - Quarterly bonuses based on performance included!

Must reside in Alameda County and be willing to work onsite at our Oakland location.

Essential Duties and Responsibilities:

- Foster strong customer relationships, monitoring their engagement and progress.

- Collaborate regularly with customers to attain program goals and sustain eligibility for services.

- Conduct workshops and deliver various training services to customers.

- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.

- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.

- Follow up with customers to ensure their needs are met and address any queries or concerns.

- Collaborate with team members, providing expertise and assistance in resolving participant issues.

- Maintain accurate and timely case notes for all customer interactions and document related activities.

- Share updates on outreach and engagement efforts with project staff.

- Report identified barriers hindering customer engagement with the Provider to project staff.

Minimum Requirements

- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.

- Reliable transportation an...