Customer Service Rep II

Join our team in Mount Laurel, NJ, as a Customer Service Representative.

In this dynamic role, you'll provide specialized support to both internal and external customers, collaborating with insurance professionals and leveraging your expertise in customer service and technical support.

If you have strong communication skills, a knack for analyzing complex property data, and thrive in a fast-paced environment, we'd love to hear from you.

• Provide a variety of specialized services to both internal and external customers through telephone, email, and live chat.
• Work with underwriters, agents, and other insurance professionals to address issues and requests, which may involve policy interpretation based on knowledge of Verisk's procedures, services, and products.
• Meet or exceed all metrics as outlined on the annual Performance Plan.
• Complete all special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.• College degree or equivalent experience in customer service or technical support, ideally within the insurance or data analytics industry preferred.
• Familiarity with insurance terminology and/or Verisk's ProMetrix platform is a plus.
• Proficient in using CRM systems (e.g., Salesforce) and ticketing platforms to manage support cases.
• Ability to successfully complete and apply concepts learned in technical training classes related to building construction, building hazards, and automatic fire sprinkler systems required.
• Ability to analyze and explain complex property data, risk scores, and inspection reports required.
• Excellent communication and interpersonal skills required.
• High proficiency in Microsoft Office and general computing required.
• Strong telephone skills required.
• Strong multitasking and organizational skills required.

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About Us
For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale.

We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland.

We value learning, caring and results and make inclusivity and diversity a top priority.

In addition to our Great Place to Work® Certification, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We're 7,000 people strong.

We relentlessly and ethically ...