Business Process Analyst II - ELMR

Riverside University Health System's Behavioral Health Department seeks a Business Process Analyst II for the ELMR Division in Riverside.

This role is critical to maintaining and enhancing the department's Electronic Health Record (ELMR) capabilities and directly supports the creation and modification of clinical and administrative forms, ensuring the system remains responsive to evolving program needs and regulatory requirements.

The position is also responsible for developing essential reporting tools-Crystal reports, queries, dashboards, and widgets-used by Program, Executive, and County leadership to drive data-informed decision-making and meet State and Federal compliance mandates.

Equally important, this position supports over 2,100 Electronic Health Record users by resolving approximately 8,000 technical support tickets annually.

These tickets cover a wide range of integrated systems.

Desired Qualifications:


* Masters Degree in related field


* Healthcare Information Systems experience


* Proficiency in databases such as SQL and MySQL coding


* Technical Knowledge of Web Services such as AWS and Google Cloud Platforms


* Health Information Exchanges such as EDI and FHIR


* Government/Public sector Behavioral Health experience

Schedule:
9/80 Friday - Day Shift (Remote work may be an option, depending on training requirements/completion, and will be at the department's discretion).

Meet the Team!
Behavioral Health Department Website• Conduct system analysis and design of business process involving evaluation of current and proposed information; determine available and emerging technology hardware and software; provide cost and benefits analysis.
• Develop and document user requirements for new and existing systems, processes, and applications; prepare and maintain project documents, requirements, reports, feasibility studies, and quality assurance for controls standards.
• Select and recommend software based on systems analysis, evaluation of products, and vendors; create requests for proposals (RFPs) or requirement specifications.
• Serve as business process resource on all matters involving the support, maintenance, enhancement, and upgrade of the County's integrated enterprise systems; provides functional support, analysis, and design specifications, as needed, to programming staff.
• Coordinate and participate in the design and evaluation of business processes required for the implementation of enterprise systems and upgrades; analyzes new components to determine if previously modified processes can be eliminated and/or if new release will also require modification; conduct system testing to ensure that the new release provides the expected results throughout the business cycle.
• Evaluate requirements and develops design specifications for new or modified business processes; evaluate existing county business process models to identify potential areas for automation and streamlining; designs an...