Vice President Latin America Client Service Manager - Bilingual Spanish/English Required

Join our team and make a significant impact on our client service teams in JPMorganChase.

You'll have the opportunity to grow your career while leveraging your skills in control management and data analysis.

Be part of a dynamic team that values innovation and collaboration, and contribute to the firm's operational efficiency and risk mitigation strategies.

As a VP Latin America (LATAM) Client Service Manager within the Global Client Support Team, you will be directly responsible to oversee daily operations of a multi-discipline team, including transactional account activity and client service delivery.

Key responsibilities include driving performance against metrics and ensure risk focus with supervisors and staff.

You will manage the team to meet financial goals and overall business objectives, partnering globally.

Ensure high quality client service and will be directly responsible for addressing escalations from both internal partners and external clients.

Engage in cross-organizational reporting and executive communications while implementing strategic initiatives for Payments clients, partnering with technical teams.

As a Client Service Manager III within JPMorganChase, you will manage a diverse team to ensure high-quality service.

You will interpret client needs, identify trends, and innovate solutions.

Your expertise in anti-fraud strategies will protect clients and the bank.

You will drive operational efficiency through strategic planning and process automation.

Your skills in conflict management and stakeholder influence will foster strong relationships.

Job responsibilities


* Lead the client service team in addressing client inquiries, processing transactions, troubleshooting problems, and handling complaints, utilizing your advanced conflict management skills to ensure client satisfaction.


* Develop and implement strategic plans to enhance service center operations, leveraging your proficiency in strategic planning and process automation to drive operational efficiency.


* Utilize your expert knowledge in anti-fraud strategies to detect and prevent fraudulent transactions, safeguarding our clients and the bank from potential financial and reputational damage.


* Identify trends and generate innovative solutions to meet client needs, using your advanced skills in market product knowledge and digital literacy to stay ahead of industry developments and technological advancements.


* Foster strong relationships with internal stakeholders and clients, leveraging your advanced skills in influence and internal stakeholder management to drive mutually beneficial outcomes.


* Oversee investigation of client inquiries and prioritize team work.


* Maintain and report on production statistics and ensure risk procedures.


* Lead and manage multiple projects, working with senior managers globally.


* Evaluate staffing plans to achieve site and product SLA goals while identifying staff development needs and...