Supervisor- Membership Svcs

Supervises the work of Membership Services Coordinators.

Monitors and maintains Membership Services processes.


* Bachelor degree or related equivalent is preferred.


* A minimum of two years of experience in a customer service management role


* Highly proficient and advanced computer skills.


* Excellent attention to detail and organizational skills


* Good time management abilities.


* Strong analytical and problem solving ability.


* Excellent written, verbal and oral communication skills.


* Good interpersonal skills.


* Ability to effectively manage and supervise employees.

#LI-EC1


* Supervises personnel, to include partnering with manager to provide feedback for team member performance appraisals, assist with resolution of personnel issues, interviewing and the selection process.


* Provides training, coaching and guidance to team members


* Monitors and provides feedback for productivity and quality.


* Performs audits of contractor files to ensure strict compliance with credentialing requirements.


* Oversees the review and processing of all aspects of the contractor applications.


* Oversees the initial and ongoing contractor credentialing process.


* Communicates effectively with internal and external contacts.


* Interacts with contractors and District Managers regarding credentialing matters or issues.


* Frequently interactions with clients regarding contractor credentialing statuses.


* Creates documents and implements procedures associated with Membership Services.


* Maintains overall knowledge of Contractor Connection business model.


* Performs duties of subordinates when needed.


* Participates in special projects or performs duties in other areas as requested.


* Upholds the Crawford Code of Business Conduct and Ethics at all times.


* Upholds and projects the public image of the Company.