Senior Director, Business Analytics

* Job Qualifications:


* Accountable for identifying, shaping and delivering strategic results through multiple business analytics disciplines.

Works in collaboration with business leaders to provide thought partnership and drive decision making based on data and analytical insights across different parts of the organization.

Consistently has a seat at the table with the leaders they support to influence the strategic direction of the organization and solve the most complex, highest priority problems.

Able to make analytically sound decisions, often based on limited information, that inform solutions for business priorities.


* Position Summary:


* Reporting to the head of the Client and Customer Experience (C&CE) Strategy and Analytics team, this individual will be responsible for providing strategy and analytics support for the operation.

The C&CE team builds and delivers inspiring, efficient service experiences that ensure our customers and patients are at the forefront of our service focus.


* The role will lead multiple Business Analysis (BA) teams within the C&CE organization, working closely with Operations partners to deeply understand the business problems at hand, guide the development of analytical models/insights and build compelling business cases that positively influence the outcomes of the opportunities at hand.


* In close partnership with the C&CE leadership team they will help develop and execute the strategic agenda, including multi-year strategic planning


* Through their team they will develop business cases, secure funding for prioritized strategic initiatives and coordinate strategic efforts with broader enterprise business partners


* This is a high visibility role that requires building and maintaining strong partnerships with cross functional organizations within operations, tech, product, and business partner teams


* Influence new technology solutions that improve the customer experience and generate efficiencies


* Develop and/or influence analytical models that generate insights that solve business problems


* Act as a key thought partner for the executives they support


* Directly manage multiple Director led BA teams with responsibility for providing thought leadership on work products, removing obstacles when needed and generally developing high performing, engaged teams


* Role Components:


* Leadership - Recruit and sustain a high perform analytics team capable of providing exceptional analytics and strategic insights to their primary executive partner organizations in C&CE.

Leader will set an exceptionally high bar for excellence, coach current associates to their full potential and recruit / develop high potential talent into open roles.

Leader will create a collaborative culture that has a high degree of ownership for their work product while providing exceptional support for their partner/customer organization in C&CE.


* Data - Leverage a data firs...