Maint Contract Specialist

PRIMARY FUNCTION:

To support the Construction Service department by reducing errors in contract setup in GPAX and standard jobs by centralizing development and maintenance of all agreements and developing and maintaining standard jobs for repairs on machinery.

ESSENTIAL DUTIES:

Standard Jobs/Repair Options

Evaluate and create repair time guidelines/standard jobs related to component rebuilds and preventative maintenance services for equipment in the construction, mining, agricultural, and forestry industries.

Utilizes technical knowledge, data, and skill to determine proper repair methods.

Obtain technical assistance with difficult and unusual conditions

Develop standard job repair options for NPI machines as they are introduced in the territory

Identify missing standard job repair options for existing high-volume machine population

Review and correct existing standard job repair options for profitability, monitor gross profit by contract

Coordinate with other departments to build and modify standard jobs/repair options as required/requested

Work with shops for standard job accuracy

Apply any pricing changes (labor, parts, misc.) in databases as needed

Develop and publish reports on the utilization of repair time guidelines/standard jobs

Review time guideline variances and take appropriate action to resolve

Own Thought Spot - Work Order Dashboard management

Use CAT SIS, Builder/Calculator, and other related software to build repair options for Maintenance and Repair Contracts, TM&R's and Customer Service Agreements

Maintenance & Repair Contracts

Create competitive & profitable contracts for parts & labor of service contracts

Track contract fulfillment targets, cancellations, renewals

Monitor current contract performance, as well as work order management processes

Enrollments

Renewals

Cancellations

Rate increases

Assists service departments by monitoring PM and TM&R expiration reports.

Run monthly reports for contracts expiring in the next 90 days and relay information to PSSR and Service.

This allows for more accurate and timely proposals to secure PM and TM&R customers.

Run every Monday to find contracts expiring in that week requiring immediate action to ensure strategic labor pricing on work orders is accurate

Invoice contracts monthly: TM&R, CSA, BBH

Verify machine hours via VisionLink to ensure correct hours for scheduling/billing
Training/Reporting

Train service/sales teams on the use of Standard jobs, CSA's as needed

Assist service team on the use of technical platforms as needed (ThoughtSpot, Builder, etc.)

Create communication path for standard job and contract requests

Create, generate, and distribute reports for the service department as requested

Assists as the backup to Construction WIP Room as needed.

Ensures contracts are scanned into Poole Net once set up so that others may easily find and utilize contracts as needed.

MINIMUM REQUIREM...