Service Writer

Overview

Thermo King of Houston is Now Hiring a Service Writer at 772 McCarty Street, Houston, TX 77029.

Responsible for performing a wide range of administrative and office support activities for the Service Department that are critical to the efficient operation of the organization.

The hours for this position are Monday - Friday from 10:00am - 7:00pm.

Summer hours are 7:00 am to 7:00 pm (12 hour shift).

Responsibilities



* Assist with answering telephone and monitor lines on hold for prompt response time.


* Greet service customer with a positive attitude.


* Inspect new trucks and trailers when brought in for any damage before we log equipment in fill out check in form.


* If new equipment is coming in for install alert sales staff by e-mail with VIN# and scan check in form


* Document customer complaints


* Open work order


* Maintain communication with service management on progress.


* Keep customers informed on progress of service jobs.


* Write up and prepare work orders for final review and invoicing get purchase orders for open accounts.


* Maintain a strong, personal commitment to the safety culture.


* All other duties as assigned.

Qualifications

Competencies


* Demonstrates quality work through accuracy, thoroughness, and attention to detail.


* Exhibits efficiency in problem solving by identifying and resolving problems in a timely manner to meet established customer deadlines.


* Strives to continuously build knowledge and skills and share expertise with others.


* Commitment to a standard of excellence in customer service.


* Shows adaptability by effectively responding to frequent change, delays, or unexpected events.


* Exhibits superior dependability by consistently arriving to work on time and as scheduled.


* Contributes to building a positive team environment through commitment, respect, and communication.


* Demonstrates professionalism by acting with integrity, high moral standards, and personal accountability.


* Shows organizational support by consistently following policy and procedures.


* Ability to utilize desktop computer systems, hardware and operating systems (i.e.

MS Word, MS Excel, MS Access, MS Outlook, Internet Navigation, 10-key touch, Minimum 40 WPM).

Education/Experience:


* High school diploma or general education degree (GED) or equivalent combination of education and experience.


* Experience working with customers, vendors and all levels of an organization is preferred.

Physical Activities & Requirements:


* Ability to lift up to 25lbs.


* Ability to sit for long periods of time.


* Work in air-conditioned office, outside and workshop.


* Will be required on occasion to work more than 8 hours on one shift.


* Requires occasional bending, stooping, lifting and carrying.


* Reaching or handling with arms, hands and fingers.


* Manual dexterity sufficient to work with fingers ...