National Account Manager - Cigna Healthcare - Remote

The National Account Manager (NAM) will have responsibility of overall operational performance strategy and execution for Cigna clients with 3,000+ employee lives.

Primary responsibilities include development and execution of broad service strategy in support of large client global benefit programs, wellness, and employee relation goals; as well as Cigna persistency, membership growth, and earnings targets.

The NAM effectively manages business relationships, collaborates, and communicates across all product/operational lines to ensure that systems and processes are in place to meet client/customer needs, and drive efficiency for the organization, segment, and team.

Role Components


* Support the organization to achieve net medical membership growth, profitability and persistency objectives through effective service oversight, account retention and management strategies


* Effectively collaborates with Advocacy partners on benefit, service, and relational strategies targeting enhanced customer and client experience


* Maintains market/competitive knowledge on service trends and differentiators - can "sell" Cigna service & tools in a retail setting and/or client discussion


* Effectively collaborates with National Account Executive (NAE) on broad account retention, growth, and satisfaction strategies (multi-product/operational collaboration for operations, network, marketing, product, Health Care Reform etc.) drives inclusion of case installation, product and service partners where appropriate


* Collaborates with National Account Executive on renewal activities, to include RFP involvement, geo access reporting/analysis, etc.


* Develop/maintain "trusted-advisor" relationships with clients and consultants; by proactively engaging in needs and goals discussions, and then leverages Cigna's capabilities and services to differentiate Cigna from the competition


* Maintain in-depth knowledge of Cigna products/services across all product lines (HealthCare, Dental, Behavioral, Cigna Group Insurance, Pharmacy, Medical and Condition/Disease Management, Lifestyle Management Programs, Incentive Programs, Cigna Global, etc.)


* Maintains current knowledge of Health Care Reform (legislation/compliance rules) and can confidently and effectively articulate impacts for the client, and Cigna


* Lead in managing dental reporting requests to include analytics and presentation


* Develop/implement consumerism strategies for target accounts to drive enrollment growth and facilitate meaningful customer behavior change and through health advocacy& cost transparency.

Includes detailed communication campaigns and event participation as applicable


* Maintains basic understanding and conceptual application of underwriting principals


* Effectively leverages resources to fulfill client onsite needs, offers creative and effective solutions to drive optimal client outcomes and satisfaction while balancing Cigna cost


* Re...