Scheduling Coordinator/Administrator

Scheduling Coordinator/Administrator - Kentwood, MI

Intertek is searching for a Scheduling Coordinator/Administrator soon to be created for our Business Assuranceteam in our Kentwood office.

This will be a fantastic opportunity to grow a versatile career in Business Assurance!

Intertek's Business Assurance team goes beyond testing, inspection and certification to look at the underlying elements that make a company and its products successful.

Our assurance solutions provide confidence and total peace of mind that a client's operating procedures, systems and people are functioning properly to provide a competitive advantage in the marketplace.

What are we looking for?

The Scheduling Coordinator/Administrator will be responsible for organizing and coordinating the daily scheduling of audits between clients and auditing staff and assigning qualified auditors per industry requirements.

Planning and flexibility with both clients and auditing staff schedules are a must for daily and monthly forecasting.

Salary & Benefits Information

Individual compensation packages are based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related reasons.

In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.

What you'll do:


* Daily scheduling and/or Database entry of both existing and new clients.


* Scheduling clients with qualified auditing personnel using judgment with based on logistics, financial impact and time.


* Daily telephone and email interaction with clients, auditors and staff.


* Able to handle high volume of communication and requests from clients and staff.


* Track and analyze issues related to scheduling activities.


* Prepare assignment and confirmation letters to clients and auditors.


* Coordinate and arrange future monthly audits based on industry requirements and client needs to maximize resources.

This position outline is a general guideline and does not represent all encompassing details.

The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.

Minimum Requirements & Qualifications:


* High school diploma required with associate or higher college degree preferred.


* Minimum of 2 years in customer service working directly with customers and office staff.


* Ability to interact with clients and staff.


* Technical willingness (will be educated on industry requirements)


* Knowledge of Quality Management System principles preferred (will be educated on QMS principles).


* Proven attention to details.


* Ability to prioritize and organize numerous clients, sales and related tasks


* Experience with Microsoft product suite (Outlook, Word, Excel etc.) an...