Guest Service Agent | Holiday Inn Sydney Potts Point

About us 

Travel is a journey.

We help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying 
a quick night, or relaxing for the week.

We thrive on making our guests stays brighter, helping them 
create memories that will last a lifetime.

Irresistible smiles are our specialty.

We should know, we’ve 
been on our journey since 1952.

So if you can help us spread the joy of travel to all, we’d love to give 
you a warm welcome to the Holiday Inn® family. 

What’s the job? 

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.

As a Guest Service Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience.

You’ll also create the warm atmosphere that makes our guests feel at home in any location.

You’ll have ambition, talent and obviously, some key skills.

What we need from you 


* Ideally you will have 1 year previous experience in a Front Office or Guest Services related role 


* Qualifications in Hotel Management and/or Hospitality related field preferred 


* Experience using Opera Property Management System is highly regarded 


* Literate and tech-savvy – You will need a good grasp of reading, writing, basic maths and computers 


* Articulate – A great communicator, you will be warm, welcoming and easy to talk to 


* Language – Fluent in local language; extra language skills would be great, but not essential 


* Savvy problem-solving skills that will turn potential issues into opportunities 


* Look smart – adhere to personal grooming and hygiene standards 


* Fitness – you’ll be on your feet most of the day with bending and kneeling.

Sometimes you’ll need to lift, push and pull objects, such as luggage and parcels up to 23 kg – we have the equipment to support you.



* A team player, ability to work in a fast-paced environment and manage multiple tasks and conflicting deadlines, as well as assist in supporting the team with other duties as required 


* Flexibility to work a 24/7 rotating roster – nights, weekend and public holiday shifts are all part of the job 


* You must meet the legal requirements to work in Australia 

What we offer 

We give our people everything they need to succeed.

From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including free duty meals, free parking, impressive room discounts and some of the best training in the business.

 

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gen...