Cloud Support Engineer Senior

Company

Federal Reserve Bank of Cleveland

The Federal Reserve Bank of Cleveland is part of the nation’s central bank and we’ve provided many opportunities for professional growth during our history.

For twenty-five years in a row, we’ve been named “One of Northeast Ohio’s Best Places to Work” by North Coast 99.

This prestigious award honors organizations with outstanding employment practices, including compensation, benefits, training, recruitment, retention, community services, and employee communications.

Our People Make the Difference! The Federal Reserve Bank of Cleveland is seeking innovative thinkers with vision to build the framework that will carry the Bank into the future.

Follow us on LinkedIn, X, Instagram, and our YouTube channel – Cleveland Fed

To be considered for this role, candidates must be a U.S.

citizen.

Location: Cleveland, OH, Columbus, OH, Cincinnati, OH, or Pittsburgh, PA

Organizational Expectations: 

As a Cloud Support Engineer Senior you will provide a broad and experienced range of technical support services for cloud-based applications supporting Treasury and other FRB stakeholders, utilizing a deep technical knowledge for all supported systems and tech stacks.

You will support the DevTooling shared service which provides a suite of 13 development and deployment tools, such as GitLab, JFrog, Jira, Confluence, SonarQube, which are cloud-hosted within AWS.

General Responsibilities: 


* Works independently and proficiently, under minimal guidance, to provide experienced technical assistance and operational support for a suite of application development and deployment tools hosted within AWS.  Plans, schedules, and arranges own activities to accomplish objectives.  Work is generally only reviewed for completeness 



* Works directly with users, such as developers within the Federal Reserve Banks, to resolve complex system and technical issues within the DevTooling services.

Interacts and coordinates with Stakeholders to provide ongoing proficient level of support while coordinating with other teams third level support of applications, including application monitoring, application tuning, troubleshooting, resolution of complex technical issues, and development of or support for standard maintenance procedures. 



* Responsible for maintaining the software currency and the vulnerability management of the DevTooling services.

This includes regular software upgrades and patches of the services leveraging standard SDLC processes. 



* Provides rotational 24x7 on-call support as necessary by the business, with no assistance needed and provides guidance for other team members on critical production issues.  Performs data analysis, capacity plans, and execution of contingency plans.



* Collaborates with DevOps Engineers to understand the software products and any enhancements that are deployed.

 Consults on issues and provides solutions related to the impact of developmen...