Sr. Health Center Manager

Planned Parenthood of Orange and San Bernardino Counties has a full-time opportunity for a Health Center Senior Co-Manager in Mission Viejo, CA

Schedule: 4 days / 10 hr shifts 

The Health Center Senior Co-Manager I, in partnership with and support of the Associate Director of Operations, assumes overall responsibility for the center’s operations.

As the Senior Co-Manager I, I will be primarily responsible for monitoring patient flow and satisfaction and addressing patient concerns as they arise.

Coordinate with the health center staff to ensure an outstanding patient experience and efficiency in clinical service delivery to all patients.

Will oversee and monitor quality standards and compliance, ensuring Medi-Cal, FPACT, PPFA, CLIA, and OSHA standards are adhered to.

The Senior Co- Manager I will also direct the delivery of the full range of reproductive health care services, primary care services, and abortion services offered at PPOSBC.

At PPOSBC, we understand the importance of a well-rounded benefits program and are dedicated to providing you with unique benefits that meet the needs of you and your family.

We are proud to offer a range of plans that help protect you in the case of illness or injury including:


* A competitive benefits package including medical, dental, and vision coverage for you and eligible dependents, life insurance, and long term disability. 


* Benefits coverage starts after one full month of employment!


* Generous vacation, sick, and holiday benefits!


* Generous 401(k) matching contributions and more!


* To view our detailed benefits guide, please visit our career site at www.pposbccareers.org

Responsibilities

Essential Functions: Essential functions encompass the required tasks, duties and responsibilities performed as part of the job and the reason the job exists.


* Act as a “Flow Facilitator” and continually monitor schedules to improve patient wait times and customer service.


* Oversee the staffing levels, patient access and clinic volume goals to ensure health center is meeting budgetary goals.


* Hold staff accountable to specific, measurable patient engagement/experience benchmarks (e.g., through annual performance monitoring and implementing corrective action plans when patient experience expectations are not being met).


* Will work as a collaborative team with other health center managers and senior leaders to ensure appropriate health center coverage.


* Communicate any changes, new processes, and weekly updates information in a daily morning huddle.

Notes are to be completed daily and sent out to all health center staff.


* Complete monthly one-on-one reports with Medical Assistants and Ultrasound Technicians/MA to discuss performance and review monthly audit results.


* Lead health center efforts to achieve established goals for volume and wait times.


* Accountable for improving financial and billing errors sent by Revenue Cycle Manag...