Call Center - Member Contact Center Rep 1- Full Time - Remote (AK, AZ, NV, TX, WA, WY)

We embrace passionate Team Members who consistently display our values: United, Informative, Approachable, Caring and Transparent.

We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs.

We are committed to ensuring that each Member receives a positive service experience and trusted financial advice.

Join the Nuvision Team today! Let us be part of your career journey!

Sign-on bonus available for eligible external applicants! Contact us today to learn more!

The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to phones, e-mail, web channels, mail, and facsimile.

Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc.

This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union.  MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded.

This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members.

This means supporting the Credit Union goals and Core Values.

They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy. 

Responsibilities: 


* Contact Center: Oversee the day-to-day operations, including the sales and service function of our Contact Center to ensure the achievement of credit union goals and objectives through maximizing current and potential member relationships.  Forecast and track call volume and service impacts to optimize efficiency levels and ensure service level agreements are met. 


* Develop effective working relationships with internal partners.  Ensure that operating procedures are followed to minimize security risk, protect corporate assets, and attain a satisfactory rating on internal audits.  Adhere to all risk management guidelines and complete all required compliance training within time frame provided. 


* Direct, develop, motivate and discipline staff as required; monitor performance, establish annual performance goals and design development and training plans for each direct report; accordingly, administers performance evaluations and recommends appropriate personnel actions.  Develops staff through continuous learning ...