Automotive Fixed Ops Software Trainer

Company Name:

PBS Systems

Job Location: 

Arlington, Texas

Job Type:

Full-time, Permanent

No.

of Openings:

01

Internal Job Title:

DTO Trainer -  Fixed Ops

Reports To:

Team Lead, DTO Fixed Ops  

Job Requirement(s):

Up to 2 weeks of travel per month within the USA and Canada   

 

 

“PBS is the fastest growing Dealership Software – All Inclusive Business Platform vendor in North America and we’ve only just begun!”

The Opportunity:

At PBS, we’re transforming how people buy and service vehicles—one dealership at a time. With almost 40 years in the industry, we’re the third-largest Dealership Management System (DMS) provider in North America.

Each month, hundreds of new users join our platform, and we’re growing fast.

We treat our customers as partners and friends, offering a powerful, all-in-one software suite that supports every aspect of dealership operations—from sales and service to inventory and accounting.

At PBS, we are committed to supporting your professional growth.

Your career path here can evolve in alignment with your skills, interests, and aspirations.

 

The Role:

As a DTO Trainer - Fixed Ops, you will deliver training and support to new and existing customers on our Dealer Management Software (DMS) in the Parts and/or Service silo.

You’ll lead virtual sessions via phone and online platforms as well as providing onsite training during new client software installations.

Your role is key to ensuring a smooth and successful onboarding experience.

This position is based in our Arlington, Texas office and will require regular travel to customer sites across the USA, Canada, and the Caribbean.

Approximately 50% of your time will be spent working from the office, while the other 50% will involve onsite visits to dealerships as part of the software installation and training team.

 

What You’ll Do


* Develop proficiency and stay up to date with PBS Software Expertise


* Master the process of training new customers on the Parts and/or Service silo of PBS software 


* Proactively learn new products to expand our PBS knowledge


* Conduct training sessions for our customers, in the assigned silo, and when possible in other silos as well


* Perform installation tasks and serve as a reliable installation resource without the need for direct supervision


* Confidently navigate and discuss the features of our Dealer Management Software to deliver exceptional support and solutions to our customers


* Build and maintain strong customer relationships by proactively identifying client needs and ensuring expectations are consistently met or exceeded


* Accurately enter and update data into company databases and systems, ensuring completeness and correctness of information


* Maintain documentation and update it as departmental processes evolve


* Document tickets, investigate arising issues, and escalate them to the appropriate teams


* Effectively priori...