Housekeeping Supervisor

The Housekeeping Supervisor will oversee and coordinate the daily activities of housekeepers and other staff to ensure the cleanliness of a boarding school and sports training destination located on a 400-acre campus.

Key Responsibilities:


* Oversee the daily cleaning activities of a group of team members across numerous buildings on campus (ex: academic center, dorm rooms, offices, laundry and other public facilities)


* Prepare daily briefings for team members at the start of their shift for new or ongoing activities and events


* Promote teamwork and quality service through daily communication and coordination across campus


* Conduct inspections of rooms and facilities to ensure standards are properly followed by cleaning teams


* Delegate tasks to team members and ensure those tasks are understood and accomplished


* Plan, organize and direct staff day-to-day to ensure the highest degree of guest satisfaction


* Collaborate with management as needed to organize the supply and inventory control process


* Identify areas for improvement in current procedures and provide solutions to streamline processes


* Collaborate with other IMG Academy departments, such as Events and Sports, to ensure adequate coverage and excellent customer service


* Oversee the payroll review process and adhere to IMGA policies on payroll coding and deadlines


* Create and maintain weekly schedules based on business need and approved time off schedules


* Monitor the performance of each team member while providing ongoing coaching and feedback


* Manage the issuance of equipment, uniforms, and supplies to the team members



* Complete incident reports as needed for team members and adhere to OSHA standards


* Ensure that teams members are on site and in uniform throughout each shift to properly cover all assigned areas


* Other duties as assigned by management

 

Qualifications:


* High School graduate or equivalent


* Demonstrated leadership ability or experience supervising staff


* Bilingual – Spanish & English


* 2+ years of experience in the housekeeping industry


* Knowledge of OSHA safety standards is a plus


* Proven excellence in customer service.


* Strong independent judgment and decision-making skills ability


* Experience with MS Office and other computer systems


* Excellent written and verbal communication skills

 

Physical Demands and Work Environment:


* Ability to lift, carry, move, push and pull equipment or boxes up to 40lbs


* Ability to stand and walk for duration of shift


* Ability to work on various indoor and outdoor surfaces including grass, turf, courts, etc.

in all weather


* Must be able to push and pull carts and equipment


* Must be able to bend, stoop, squat and stretch to fulfill cleaning and inspection tasks.


* Must be able to climb stairs on a continuous basis.


* Requires grasping, writing, sta...