Service Solutions Coordinator

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Customer Management

Job Sub Function:
Non-Technical Customer Service

Job Category:
Professional

All Job Posting Locations:
Santa Clara, California, United States of America

Job Description:

Johnson & Johnson MedTech is recruiting for a Service Coordinator, MONARCH™ Platform, based in Santa Clara, CA.

Remote work may be considered on a case-by-case basis, subject to company approval.

About MedTech Surgery

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that’s reimagining how we heal? Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world.

Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer.

Patients are waiting.

Your unique talents will help patients on their journey to wellness.

Learn more at https://www.jnj.com/medtech.

Key Responsibilities:

The Service Solutions Coordinator (SSC) is responsible for coordinating planned service activities in support of Technical Support Engineers, Field Service Engineers, and Product Support Engineers.

The Support Coordinator will work closely with cross-functional partners including Customer Care, Supply Chain, Finance, Service and Repair Depot, Service Commercialization, Sales, etc.

to ensure timely and efficient service support for our customers.

This person is passionate about the customer and makes decisions with that as a priority.


* Managing the RMA process for MONARCH service activities.


* Generating T&M quotes for covered and uncovered events.


* Order entry for service contracts in SAP/Salesforce.


* Assisting with debit/credit/invoice discrepancies related to Service Contracts and Field Replaceable Units (FRUs) orders.


* Managing Install Base Record creation/deletion/updates in coordination with Field Service visits.


* Coordinating system installs/transfers/updates/upgrades/rental conversions in coordination with the Field Service team.


* Maintaining Asset records for all assets in the field.


* Assisting with scheduling and record keeping of Field Actions.


* Generating and maintaining cross-functional sy...