SERVICE CENTER TECHNICIAN

At Johnson & Johnson, we believe health is everything.

Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:
Customer Management

Job Sub Function:
Technical Field Service

Job Category:
Professional

All Job Posting Locations:
Las Condes, Santiago,, Region Metropolitana de Santiago, Chile, Santiago, Santiago Metropolitan Region, Chile

Job Description:

Description:

Works, under close supervision, with the Technical Field Service team as an entry to developing individual contributor, who works under close supervision.

Helps implement projects, programs, and processes in support of the organization's overall customer management strategy.

Applies theoretical knowledge of the field service field to carry out procedures and plans for the area.

Responsabilities:


* Helps implement cost-effective, results-based, and professionally managed programs and innovative initiatives for the field service area, under direct supervision.


* Acts as Liaison between Technical Management and Service team to facilitate compliance (e.g., FSE tools calibration)


* Maintains updated records within the Service Management System related to areas including Entitlement, Account information, Asset information, Orders, Warehouse, and Shipment Provides operational and administrative support for the technical service department related to field service activities .


* Designs basic structures for the less complex components of projects, programs, or processes for the field service area.


* Performs simple trend analyses to support continuous improvement efforts for the organization's customer management strategy.


* Answers administrative and service requests from internal & external customers.


* Drafts and compiles customer service administrative reports.


* Understands and applies Johnson & Johnson’s Credo and Leadership Imperatives in day-to- day interactions with team.

Qualifications:


* BS degree in Electrical Engineering / Electronic / Mechatronic, or related field


* Minimum of two (3) years experience in related field


* Experience in conducting periodic maintenance, executing decontamination procedures, and performing repairs and modifications on medical tools and devices.


* English Basic


* Analysis and interpretation


* Problem solving


* Sense of Urgency Teamwork


* Results and Performance Driven


* Customer Focus

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