Regional Director of Operations

General Purpose

The Regional Director of Operations leads a team that provides administrative, sales, marketing, operations, clinical and financial consulting support to a region consisting of several senior living facilities that are supported by PACS.

Essential Duties


* Supports regional operations for several assisted living, memory care, independent living communities.


* Develop and lead an impactful team of regionally focused sales/marketing, operations and clinical support


* professionals focused on supporting community leadership and optimized sales, services and financial performance.


* Responsible for assisting communities in their overall budgeting and financial performance.


* Recruits, evaluates and mentors new facility Executive Directors and ED's in training (EDIT's).


* Executive Directors are officially hired by and report to the community's Governing Board, as required by healthcare


* regulations.

In practice, though, you'll serve as their day-to-day supervisor and mentor, providing guidance, support, and accountability.


* Assists with community marketing efforts by developing and maintaining community relationships.


* Responsible for supporting contract negotiations that impact the region as a whole.


* Actively participates in supporting the acquisition process for new facilities within your designated region.


* Responsible for knowing the region's survey windows and being present and available to support during the survey.


* Visits region's communities regularly and helps ensure their employees are treated as their most valued asset.


* Acts as a role model for PACS's Mission, Vision and Values.


* Serves as local Executive Director, from time to time, as needed.


* Schedules and conduct monthly operations meetings with the communities supported.


* Works with supported communities and Executive Directors to set goals, track KPIs and maintain accountability.


* Develop relationships with PACS support team (HR, Therapy, Sales/Marketing, Clinical, Finance, Accounting, etc.) to


* assist the communities and region in meeting/exceeding their respective goals.


* Assists in community conflict intervention and resolution for customers, families, employees and affected parties.


* Responsible for generally keeping abreast of HR issues and risk management situations region wide.


* Assists PACS support team in serving region's communities - know QA measures and help hold the team accountable.


* Responsible for supporting region's communities in their efforts to maintain and improve residents and families' satisfaction and well-being.


* Keeps abreast of collections and A/R within the region.


* Monitors turnover and seeks to identify trends to help improve community operations.


* Maintains strong working knowledge of federal and state regulations applicable to community operations.


* Requires excellent attention to ...