Lead Technical Program Manager - Chief of Staff / Business Management

Job Description:

Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

As a Lead Technical Program Manager in Global Banking Technology's Wholesale Client Servicing team, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm.

Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams.

Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals.

With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes.

As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

Wholesale Client Servicing is a part of the Global Banking Technology organization responsible for delivering and supporting an industry-leading technology solutions.

The Lead Technical Program Manager will support in the role of Chief of Staff/ Business Manager and manages the day-to-day business operations and strategic programs needed to shape the foundational structure that enables Wholesale Client Servicing to deliver world class products.

In this role, you will be partnering with our Leadership team, Product Owners and Technologists around the world to create and manage best in class strategic programs.

These programs will be focused on executive communications, data driven organizational decision making, perfecting processes and tooling, steering senior level governance programs, and supporting diverse cultural initiatives.

Job Responsibilities:


* Manage Chief-of-Staff and Business Manager responsibilities for the Client Onboarding & Servicing and Lending Services Product Lines, inclusive of managing day to day operational strategies and optimizing existing team processes


* Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions


* Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum


* Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals


* Partner with managers across the organization on Book of Work oversight to ensure the right talent alignment for initiatives


* Utilize advanced analytical reason...