IT Analyst

Job Summary

We are seeking a hands-on, technically inclined entry-level IT Analyst to support enterprise automation and AI initiatives.

This role offers immersive learning across intelligent ITSM, CRM mobile and web portal development, and agentic AI solutions.

The IT Analyst will gain practical experience in improving IT Service Delivery, CRM and Order management using Automation.

Responsibilities



* Configure workflows, forms, and logic in CRM and ITSM Applications


* Implement scripting logic and support platform integrations


* Design autonomous workflows and assistants for task automation


* Build mobile apps using Service Now Mobile Platform


* Design and develop responsive web portals on ServiceNow


* Implement backend workflows and security best practices

Qualifications



* Bachelor's in information systems, Computer Science, Business Analytics, or related field, required.

Masters degree, preferred.


* 3-6 Months of Academic or project exposure to ServiceNow, Salesforce or similar tools


* Knowledge of JavaScript, with understanding of functions, loops, conditions, and event handling


* Familiarity with client-side and server-side scripting concepts (e.g., UI Policies, Business Rules, Script Includes)


* Knowledge of PowerShell, Python, or Flow Designer expressions for automation use cases


* Good understanding of REST APIs and how to consume or test API calls (e.g., using Postman or within ServiceNow integration modules)


* Exposure to JSON data structures, web concepts like HTML/CSS, or platform-specific markup (e.g., Glide Record) is a plus


* Knowledge of writing code to automate manual work using programming languages mentioned above, or automation through macros (VB etc.)


* Academic or project exposure to Service now, Salesforce or similar tools


* Eager to learn how AI and automation can improve business engagement workflows

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.