Receptionist

About the Role

MacArthur Park Towers, a senior housing community managed by Retirement Housing Foundation (RHF), is seeking a friendly, organized, and customer-service-oriented Receptionist.

This front desk professional plays a key role in ensuring smooth day-to-day operations by serving as the first point of contact for residents, visitors, vendors, and staff.

If you thrive in a fast-paced environment, enjoy helping others, and can juggle multiple responsibilities with a smile, we encourage you to apply.

Key Responsibilities

Front Desk & Customer Service


* Greet and assist residents, visitors, and vendors in a courteous and professional manner


* Answer and direct incoming phone calls promptly and accurately


* Provide excellent customer service and maintain a warm, welcoming atmosphere at all times

 Administrative Support


* Manage general office duties: copying, mailing, faxing, scanning, and filing


* Assist with the preparation of Annual Recertification packets


* Create and post memos, notices, and rent receipts for resident distribution


* Maintain and update resident databases in Excel and RealPage OneSite


* Order and manage office supplies; keep the supply area neat and organized


* Submit and track Reasonable Accommodation Requests and maintain a detailed log


* Assign and manage Fob keys for residents, maintaining accurate tracking logs

 Maintenance Coordination


* Create daily service requests in OneSite and assign to maintenance team


* Track and close out service requests once resolved


* Schedule vendors (elevator, pest control, etc.) as needed


* Monitor building alarms and respond in coordination with the Building Manager

 Resident Engagement & Events


* Help residents sign up for Active Building online rent payment portal


* Update resident bulletin boards monthly with current information and events


* Assist in setting up for monthly resident Town Hall meetings:
+ Prepare coffee, microphone, raffle tickets, and prizes

Security Support


* Monitor security cameras, parking lot, and ensure unauthorized vehicles are reported


* Listen for fire alarms or emergency pull cords and respond quickly with on-site staff

Physical Requirements:


* Ability to sit, stand, and walk for extended periods of time.


* Ability to lift or move office supplies and equipment up to 25 pounds.


* Occasional local travel may be required for errands or community-related tasks.

Qualifications

Required:


* High school diploma or equivalent


* Proficient in Microsoft Word and Excel


* Fluent in English (spoken and written)


* Excellent interpersonal skills — must be friendly, patient, and professional


* Ability to multitask and stay calm under pressure in a fast-paced environment


* Strong organizational skills with keen attention to detail

Preferred:


* Bilingual in Spanish or Korean


* Previous office or rec...