Customer Implementation Expert - Project Manager

Job Role: Expert – Business Support / Customer Implementation Expert

DHL Global Forwarding (GSC) manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers.

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.

We have an exciting opportunity for a “Customer Implementation Expert” to implement business gained and retained from our customers.

The primary objective is successful onboarding of business timely and in a qualitative way.

Key Responsibilities:


* Project Intake & Pre-Sales Engagement


* Participate in Bid Team Handover Calls to gather critical information required for effective project planning and implementation readiness.


* Serve as a Gatekeeper in the pre-bid stage, ensuring customer requirements are aligned with DGF’s global standard processes and capabilities.


* Collaborate with internal stakeholders to assess feasibility, secure required approvals, and flag any compliance or service-level risks early in the process.


* Training & Team Support


* Provide training, mentorship, and ongoing support to implementation team members to ensure consistent application of DGF’s global onboarding standards and best practices.


* Act as a subject matter expert (SME), helping to build team capability and resolve operational challenges across active projects.


* Governance & Quality Control


* Review and validate implementation document created by team members before rollout to ensure internal alignment, process integrity, and cross-functional readiness.


* Ensure high-quality project delivery by reinforcing implementation governance, driving best practices, and championing continuous improvement.


* Manage successful onboarding of large and complex global customers for new and existing business.  


* Implement business based on customer requirements, considering what was sold to the customer.


* Ensure all customer requirements are fully understood, are documented, and can be fulfilled by DGF.


* Support Sales organization to define a proper onboarding plan to meet customer expectations within the expected timeframe and quality.


* Engage with stations in the DGF network to ensure onboarding requirements are communicated and understood.


* Execute according to implementation process to ensure business is on boarded with consideration for timeliness and quality.


* Maintain action and issue logs, escalate issues to resolution.


* Conduct lessons learned sessions and apply learning to future projects 


* Ensure compliance to DGF standard processes and services


* Engaging responsible parties for System updates

Skills / Requirements:



* Professionals in industrial engineering, international business, or related fields


* 3 years of operation...