Operations Senior Analyst - Express Scripts - Remote

The Operations Senior Analyst for Client Access is responsible for handling requests related to clients gaining access to our suite of on-line system tools.

This includes a multitude of requests for new user access, updates to current access, issue analysis, problem solving and other tasks to ensure satisfactory results for our Client Service Team (CST) and our Clients.

The Operations Senior Analyst will have basic account service and operational knowledge in order to successfully complete assigned work.

The ideal candidate will routinely communicate with internal cross-functional partners.

A proactive approach to identifying opportunities for improvement and enhanced customer support is highly desired.

The Operations Senior Analyst participate in process improvement activities and other projects as assigned by leadership.

What you'll do to make a difference :


* Works closely with CST's to ensure client satisfaction


* Maintains ownership of assigned requests with a focus on quality and timeliness to meet all defined service standards


* Work autonomously to ensure that production levels and targets are achieved


* Resolves routine or standard problems using existing procedures and escalates as needed


* Shows willingness to engage in process improvement initiatives and other team projects


* Supports special projects as assigned by leadership

What you need to be successful:


* High School Diploma required; Bachelor's Degree preferred


* 2+ years of professional work experience in customer service or healthcare administration


* 2+ years of experience using Microsoft Office; Intermediate Excel skills is a plus


* Knowledge of the health care and PBM industry and its products and services preferred


* Strong verbal and written communication skills are a must


* Excellent attention to detail; problem solving and analytical skills preferred


* Ability to work cross functionally to resolve issues


* Strong focus on customer service


* Ability to manage timelines and meet tight deadline

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 52,900 - 88,100 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure.

That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health.

Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.

We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of...