Account Management (IC) Director - Hybrid - Express Scripts

The Director, Account Management will assist in developing strategies for effective client management.

This position will direct and assess the account management services provided to assigned clients, manage ongoing client relationships to ensure the quality, consistency, satisfaction and renewal of services delivered and oversee the implementation of new accounts, products, policies and services.

The role also facilitates interdepartmental communication and manages a team toward prime objectives of meeting new solution sales, member/client satisfaction, and client retention.

ESSENTIAL FUNCTIONS
Direct and assess the quality, consistency, and satisfaction of services provided within the assigned business division.
Manage multiple Account Executives located in one or more sites.
Work collaboratively with management team to provide career development opportunities, evaluate performance and provide feedback to promote employee growth and retention.
Assist VP in managing profit, revenue, new solution sales, and gross margin for assigned clients.
Assists VP in developing strategic work plan goals to include, but not limited to, gross margin, client retention, renewal, and new solution sales targets.
Oversee the implementation of new accounts, products, policies and services.
Works with cross-functional areas such as new client sales, clinical programs, product management, supply chain, and operations to ensure successful implementations and service execution.
Act as a consultant in ongoing client relationships to ensure retention targets are met.
Oversees resolution of client issues.
Participate in sales presentations to potential clients.
Works with teams to maximize sales values, client new solutions and new market opportunities.
Works on special projects and task forces as assigned.

QUALIFICATIONS
Bachelor's degree in related field or 10 to 15 years of experience
Strong PC skills including experience with Salesforce and Microsoft products as well as other technology driven tools
Exceptional verbal and written communication and presentation skills focused on internal and external clients
Extensive experience managing client implementations and relationships
Ability to provide excellent customer service, to motivate people and teams and meet project deadlines
Ability to travel overnight up to 20%

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

This role is also anticipated to be eligible to participate in an incentive compensation and long term incentive plan.

We want you to be healthy, balanced, and feel secure.

That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health.

Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral he...