Support Services Specialist - White Bear Lake, MN - Full-Time (Hybrid)

SUPPORT SERVICES SPECIALIST – FULL-TIME - White Bear Lake, MN (Hybrid)

Help Desk/Call Center

$21 - $25 / hour

Hourly rate based on experience

Full-time benefits; and Bonus eligible!

Call Center Hours of Operation: Monday - Friday; 7AM – 5PM

Shift: Variable 8 hour shift within hours of operation

Required on-call rotation; every 4th weekend

BENEFITS

Smarte Carte Inc.

offers competitive pay, and outstanding benefits including; Group Health Insurance; Medical & Dental, Company Paid Life Insurance, Company Paid Short-Term Disability, Matching 401k, Paid Time Off, Paid Holidays, Wellness Reimbursement Program and More!          

COMPANY BACKGROUND:

Smarte Carte, Inc.

is the leading concessionaire of self-serve vended luggage carts, electronic lockers, commercial strollers and massage chairs, as well as other passenger and guest services.

Smarte Carte is headquartered in St.

Paul, MN and has operations in the United States, Australia, Canada, Ireland, New Zealand, Norway, Singapore, Sweden, and United Kingdom.

Are you looking for a job with a flexible schedule, great pay, and a fantastic work environment? Are you looking for a place to develop and build your career? Do you like to have your voice heard and be involved in process improvements? Then Smarte Carte is the place for you! A positive attitude and willingness to learn are the top qualities for our ideal candidate.

Smarte Carte prides itself on having a diverse and inclusive workforce.

All genders, ethnicities, and backgrounds are encouraged to apply.

Smarte Carte is focused on being environmentally responsible by owning/operating recyclable equipment and reducing our carbon footprint.

BASIC JOB FUNCTION:

Are you passionate about helping others and solving problems? Our Support Services team is the first line of assistance for employees worldwide, delivering technical and mechanical product support, Level 1 IT troubleshooting, and essential information that keeps our business running smoothly.
This position is not eligible for relocation; must be eligible to work in the United States without visa sponsorship.

As part of this dynamic team, you'll:


* Provide fast, effective solutions through our first-response support call center


* Assist with external customer inquiries and administrative tasks


* Maintain and update ERP system data to ensure accuracy and efficiency


* Share helpful "how-to" guides and resources to empower users

If you're a proactive problem-solver with a customer-first mindset, we’d love to hear from you!

KEY RESPONSIBILITIES:   



* Assist our field team with equipment failures by troubleshooting via telephone, email, or Teams.


* Process service and part orders according to established department policies and procedures.


* Assisting with Level 1 IT requests as needed.


* Navigate system portals/databases efficiently to troubleshoot issues.


* Document and maintai...