Air Export Gateway Agent

Job Title: Air Export Gateway Operations Specialist
Job Location: Miami, FL

DHL Global Forwarding (“DGF”) manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers.

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.

Visit our career site on the web at http://www.dpdhl.com/en/career.html

Major Duties and Responsibilities:



* Ensure smooth and timely freight process flow


* Ensure accurate and timely data entry into our operational system


* Track and Trace Air Export MAWB Files and reporting


* Ensure export information is communicated to overseas and customers


* Interact with our (internal) customers in arranging their international shipments, meeting customer service standards.


* Contribute to maintain good relationships with suppliers (Airline carriers, trucking companies and others involved).


* Meet compliance at all times to regulations internal and external in accordance with government regulations.


* Understand department process flow, and looking for best practices to improve operational efficiency and productivity  


* Meet KPI standards in accordance with the Company’s procedures


* Overseas communications, timely responses to emails and requests (internal and external)


* Escalation of problems to Management when necessary

Qualifications



* Experience and Education Requirements


* 3+ years related Air Export experience


* Understanding of air documentation process a plus.


* Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.


* Pro-active, strong organizational skills.


* Good computer skills (Excel, Word).


* IATA dangerous goods certification (preferred)


* Ability to work independently


* Punctual

Reporting lines:



* Gateway Operations Team Leader

Pay Range $21 - $24 + (Based on Experience)

Benefits (All Non-Union Employees)


* Compensation: Competitive base salary plus role dependent performance-based incentives.


* 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.


* Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.


* Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.


* Vision: Optional coverage for exams, frames, and contacts.


* Dental: Optional coverage for preventive, basic, and major services.


* Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities.

We believe i...