IT Service Desk Analyst

About CooperSurgical:

CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life.

CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the benefit of families.

We currently offer over 600 clinically relevant medical devices to women's healthcare providers, including testing and treatment options.

CooperSurgical is a wholly-owned subsidiary of CooperCompanies (Nasdaq: COO).

CooperSurgical, headquartered in Trumbull, CT, produces and markets a wide array of products and services for use by women's health care clinicians.

More information can be found at www.coopersurgical.com.

Job Summary:

Diagnose and independently resolve on-site or remote user computing systems incidents and underlying problems including high complexity, multi-location impacting incident management.

Installs, configures, evaluates, maintains, monitors, and troubleshoots client computing hardware and software to meet or exceed published SLA's, with effective management of the customer relationship during the support process.

Primarily responsible for providing first level support through handling incoming queries from internal customers.

Provides user support in highly virtualized global environments.

Initial customer contact could be over the phone, via request and incident management self-service, email, messaging or in person.