Onsite General Manager

The On-site General Manager assumes oversight of day-to-day community operations and on-site staff.

General Manager is responsible for ensuring the efficiency and effectiveness of the Association's on-site operations to maintain a smooth running & properly functioning Community, for the purpose of on-time product and service delivery to the Client.

This position works closely with the Board of Directors.

RESPONSIBILITIES


* This position reports to the Director of On-site Management


* Works with the Community Managers, Board Members, and Committee Members to develop strategic direction and timely delivery of contract requirements for the Association


* Manages Coordinators and Community Manager Supervisor.

Develops their annual reviews and success plans


* Ensures alignment of activities which meet the mission, vision and agreed critical success factors and goals of the Association and Board of Directors


* Oversees community, communication, and monitors Association budgets, taxes, collections, processes and procedures


* Reviews monthly financial reporting and makes recommendations as to anticipated shortfalls and/or excess funding by budget line item


* Reviews bids and vendor contracts for property-level services in accordance with the parameters of the Association management agreement and Board of Directors


* Performs spot audits of utility companies' invoices for payment in accordance with the client's accounting procedures and timely delivery by due date


* Performs review of regular inspections of all common properties and facilities with Manager/Coordinator


* Prepares and attends all Board of Directors and Annual meetings.

Audits Neighborhood Representative and Committee meetings


* Responsible for supporting, training, and providing proactive supervision of staff


* Review and confirm timely distribution of meeting notices, agendas, reports, and minutes of meetings


* Oversee all procedures relating to enforcement of recorded rules and regulations, policies and procedures, and current laws


* Responsible for developing (as needed) and oversight of all Association SOPs


* Must be able to handle escalated homeowner, client, and vendor situations in person as needed


* Supervises the day to day operations of their assigned team


* Understands and adheres to all company health and safety procedures as they relate to essential job functions


* Other duties as assigned

This is not a remote work position.

Candidates are required to work on-site in an office, Monday - Friday, 8a-5p.

QUALIFICATIONS


* Proven verbal and written communication skills in order to interface with residents, Board members and vendors


* Ability to establish strong interpersonal relationships with assigned Community Managers, Board members and vendors


* Proven ability to run Board and Annual meetings


* Strong public speak skills


* Strong organizational skills, ability ...