Stringer, PT On Call

The Stringer, Pro Shop will ensure that IMG Academy Tennis supplies has the latest custom stringing expertise while also meeting the demands of the customer.

Position Responsibilities


* Provide proper support to custom fit each individual student’s Tennis needs


* Stay up-to-date on all the latest stringing technology


* Familiar with all type of string, string patterns, and racquets.


* Works with manufacturers on having the latest equipment


* Greet all customers, rings sales on register, give correct change and sales receipt and bag merchandise.


* Work daily alongside today’s top professionals and junior players


* Maintain floor standards, customer service standards and utilizes selling skills.


* Assist with proper merchandising execution to maximize sales, earnings, and customer satisfaction.


* Assist in developing floor standards, visual merchandising, customer service standards, and sales techniques.


* Provide excellent service consistent with the academy’s core service standards and brand attributes.


* Maintain a clean and organized selling area, replenishes stock as needed.


* Follow cash handling procedures (including counting cash, checks, charges, etc.

and completing settlement forms).


* Suggest items and quantities for re-order.


* Ability to assist with inventory and receiving product


* Adhering to all company policies, procedures and business ethic codes


* Other duties as assigned

Knowledge, Skills and Abilities


* A strong basic understanding of all tennis related retail products required


* Ability to string/service large quantity of racquets daily


* History of working in a tennis specific environment


* Retail cash handling experience


* Excellent customer service skills


* Strong interpersonal skills to deal with business contacts


* Professional appearance and demeanor


* Effective communication skills, both written and oral


* Desire to work collaboratively with colleagues


* Excellent written and verbal communication skills

Preferred Skill


* Multi-lingual


* USRSA; Certified Stringer (CS)


* Master Racquet Technician (MRT)

Physical Demands and Work Environment


* Ability to lift, move, push and pull equipment or boxes in excess of 40lbs.


* Ability to stand for long hours


* Should be able to handle outdoor temperatures for a reasonable period of time.


* Must be able to move around campus which includes gym, turf, fields, etc.


* Ability to work flexible hours to include nights, weekends and holidays is required

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