Licensed Telephonic Counselor - Florida

Evernorth Behavioral Health

Job Description Case Management Lead Analyst (Licensed Telephonic Counselor)



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*Remote but must be licensed in Florida

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*Licensed in multiple states OR experience with adoption, special needs trusts, estate planning or disability entitlements highly preferred

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JOB TITLE: Case Management Lead Analyst (Licensed Telephonic Counselor)

JOB BAND: 3

DEPARTMENT: Clinical Operations-Clinical

UNIT/SECTION: Military OneSource, Non-medical Counseling

REPORTS TO: Non-medical Counseling Manager (Supervisor)

ROLE SUMMARY:

A great opportunity to help military members and their families!

This position is responsible for providing confidential behavioral health consultations and 1-12 fifty minute sessions of non-medical counseling (EAP) to members of the military and their family.

Non-medical counseling is focused on a specific issue or concern and includes developing strategies and solutions, building on the participant's strengths, accessing support systems, and utilizing community resources.

Sessions are provided telephonically, via video or secure chat and are intended to be solution focused and short-term.

Non-medical Counseling topics are varied but often include the following issues:


* Stress


* Transition/Relocation


* Grief and loss


* Employment issues


* Marital/couple conflict or communication


* Parent-Child Relational Problems


* Academic or Educational problems


* Problems related to Primary Support

The successful candidate will have demonstrated excellence with solution focused therapy with a passion to deliver a service experience that exceeds the participant's expectation.

The team works in a fast-paced environment, on a queue, taking non-medical counseling calls in the moment, as well as through scheduled appointments.

This role offers a great salary with an excellent benefits package that starts your first day of employment including a continuing education program with funding and extra leave time.

Duties and Responsibilities:


* Provide participants with confidential, non-medical counseling services


* Assess the participant's immediate risk and biopsychosocial needs


* Provide appropriate referrals for resources and treatment


* Use clinical expertise, professional judgment and best practices


* Execute duty to warn/mandated reporting processes


* Partner with peers and leaders promoting and embracing a culture of change; supporting all parties through the change process


* Demonstrate the ability to be agile and flexible in work process.


* Deliver excellent clinical judgment and interpersonal communication skills


* Understand confidentiality and privacy regulations


* Demonstrate excellent verbal and written communication


* Display knowledge and understanding of the military lifestyle and culture while maintaining the highest degree of sensitivity, compassion and respect for Service Members and their families.

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