Gouvernante d'Etages

Ensures good maintenance and cleanliness of the entire hotel premises.

Ensures in-room guest comfort: cleanliness, special requests, etc.​

Supervises and organizes the control of rooms for the teams under his responsibility.​

Ensures the implementation of VIP services.​

Manages rooms in collaboration with the Front Office and Maintenance.

Ensures a good coordination of the Housekeeping staff with the other services.

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Participates in the creation of work schedules, plans staff according to the hotel's needs and occupancy rate.​

Manages supplies’ purchases: cleaning products, linen supply, etc.​

Makes sure guests are served with diligence and courtesy.​

Manages the Laundry team and all operations of the Laundry service.

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Ensures the proper rotation of linen for the smooth running of other services.​

Supervises the collection and return of linen in guest rooms, according to procedures.

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Ensures distribution of uniforms to employees.

Ensures proper rotation between clean and dirty uniforms.

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Places and manages orders for uniforms and linens.

Supervises and maintains inventories.​

Ensures the invoicing of the linen on our computer system.

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Makes sure regular and/or important guests receive special attention.​

Knows perfectly our offers, in order to provide any information to our guests​

Contributes in developing the Housekeeping and Laundry department’s objectives and more broadly the hotel’s objectives.​

Supervises external suppliers to ensure that they meet their contractual obligations.

Supervises Housekeeping and Laundry staff (administration, payroll, work time, planning).

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Ensures Housekeeping and Laundry staff is familiar with the hotel's facilities in order for them to be able to provide information to hotel guests when necessary.​

Ensures compliance of his team with internal regulations in terms of grooming and dresscode: state of uniforms, hygiene, presentation, attitude and behavior.​

Organizes regular department meetings.​

Implements and ensures the application of the Housekeeping and Laundry department procedures, particularly with regard to the lost and found service, key control, emergency, health and safety of employees and guests.​

Trains his team in the proper execution of hotel and IHG policies and procedures as mentioned in the standards and insists on this subject in order to maintain performance standards to the maximum.​

Is responsible for his team’s well-being at work.

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Builds and maintains effective relationships with other departments.​

Conveys the right values and the good behaviors in his service as well as towards his colleagues and his hierarchy.​

Documents and informs the Management Team of any incident or problem that occurs during work hours, particularly those he is not able to solve, whether it concerns work-related issues or employee-related problems.

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Applies procedures and policies within the hotel and all new procedur...