Organizational Change Management - Process Improvement Associate II

Are you interested in leading a dynamic consulting team? The Organizational Change Management group is a global team of internal consultants that execute key business transformations and advance Chase Consumer & Community Banking (CCB) towards a state of operational excellence.

Our mission is to improve the way change is executed through a disciplined approach, improve the customer experience, increase employee engagement, mitigate resistance, accelerate adoption, and cultivate a culture of continuous improvement.

JOB SUMMARY

As a Process Improvement Associate II within our Organizational Change Management group, you will support and lead strategic change initiatives through current state assessments, quantitative analyses, deep sponsor engagement, and designing structured change management solutions.

You will serve as a trusted thought partner to key stakeholders, delivering recommendations, robust implementation plans, and execution support to accelerate adoption and sustain business outcomes.

To embed a richer change competency across lines of business, you will lead and facilitate professional instructor-led classes in addition to curating new, innovative change management content.

JOB RESPONSIBILITIES


* Manage ambiguity of requests by structuring and scoping complex change problems, analyze large quantities of information, apply a range of analytical tools, synthesize insights, and develop strategic and tactical change solutions


* Craft and deliver a compelling narrative across both written and verbal mediums to influence stakeholder action on key business decisions and change initiatives


* Ensure quality and timeliness of deliverables


* Influence, design, and develop strategic organizational change management solutions


* Be a recognized culture carrier who leads with consistency, integrity, and humility


* Collaborate with cross-functional partners to enhance end-to-end value chains across the firm


* Lead and facilitate professional instructor-led programs and develop new educational, technical training content

REQUIRED QUALIFICATIONS, CAPABILITIES AND SKILLS


* Bachelor's degree from an accredited institution


* 4 plus years relevant post-graduate work experience, including internal and/or external consulting experience


* Strong executive-level communication skills and presence


* Demonstrated experience working in groups focused on strategy, change management, or process improvement efforts


* Flexibility to work effectively with stakeholders and colleagues at all levels


* Innovative mindset willing to experiment embracing design thinking concepts


* Self-driven and capable of taking initiative and working with minimal direction


* Ability to travel as needed (up to 25%; will vary by engagement)

PREFERRED QUALIFICATIONS, CAPABILITIES AND SKILLS


* 2+ plus years work experience, including organizational change management experience


* 2+ plus years strategi...