Clinical Senior Supervisor - Stapley - Evernorth Care Group

The RN Clinical Senior Supervisor is an integral member of the multi-disciplinary team providing direct patient care while also providing management of the team and oversight of the care facility.

This role requires the ability to balance clinical skills with supervisory authority, providing leadership in clinical, financial, and personnel management.

The RN Clinical Senior Supervisor must apply current nursing knowledge, judgment, and nursing skills to provide care to the patient and the patient's family and coaching and guidance to the team they lead.

This leadership role will oversee the clinical operations team at our Stapley facility, leading a team of approximately 10-15 direct reports primarily consisting of Medical Assistants.

Hours: Monday - Friday 8a-5p ON-SITE (not a WAH or remote position)

Clinical Responsibilities and Essential Functions


* Oversees the operations of the unit to ensure smooth and efficient patient care management.

Rounds on patients and staff to ensure quality provision of care.


* Monitors Work queues and In-Basket messages to ensure compliance with established policies.


* Manages the unit to ensure patient and employee satisfaction while promoting safety and retention.

Serves as a real time resource and assists with problem solving related to staffing, supplies, equipment and patient complaints.


* Coordinates quality initiatives and process improvements.

Aligns and manages to metrics.


* Develops leadership skills among staff including communication, decision making, problem solving, critical thinking and employee engagement.

Leads the development of staff and supports career advancement opportunities.

Functions as a role model and encourages staff to participate in their own development.


* Facilitates regular unit meetings and leadership efforts.


* Assists in selection, orientation, on-boarding and retention.

Demonstrates leadership through coaching, performance evaluations, corrective actions, and development opportunities to create a culture of learning.


* Provides daily operational resource management including staffing, supplies, and equipment.

Ensures optimal productivity of the department and supports growth initiatives.


* Serves as a liaison between department personnel, medical providers, and center administration.


* Works collaboratively with clinical supervisor to plan and maintain a staffing pattern, which provide for fiscally responsible high quality patient care.


* Establishes goals for staff, which is measureable and are aligned with unit and Evernorth Care Group goals.


* May work collaboratively with Operations Manager and/or Director to prepare a capital equipment budget.


* Analyze FTE and budget variances.


* Develops and reviews departmental policies and procedures as needed to promote and provide quality patient care and customer service.


* Responsible for tracking of staff and clinician licensure and training to comply...