Front Desk Agent

About Us

Excellent service is a tradition at the Cambria® Hotel Philadelphia Downtown Center City.

Our facility has 223 guest rooms and 1,700 square feet of flexible space, as well as on site catering options.

With dedicated associates, locally inspired designs and access to little luxuries we are poised to exceed our guest's every need.

Why work at Cambria Hotel Philadelphia? We are located in the heart of the city of brotherly love! We are a fun, energetic and enthusiastic team that has a passion for delivering outstanding service.

Monthly employee celebrations with tasty treats and raffles as well as amazing hotel discounts are just a few of the great benefits our associates receive.

Do you want to become a part of this excellent team and have fun at work? If you answered YES then apply TODAY to join our Cambria Hotel Philadelphia family!

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information.

You may be the perfect candidate for this or for other roles within our organization!

We value U.S.

military experience and invite all qualified military candidates to apply.

Overview

Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Essential Duties and Responsibilities


* Greet customers immediately with a friendly and sincere welcome.

Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.


* Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate.

Promote HEI Hotels and Resorts and brand marketing programs.

Make appropriate selection of rooms based on guest needs.

• Code electronic keys.

Non-verbally confirm the room number and rate.

Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate.


* Verify and imprint credit cards for authorization using electronic acceptance methods.

Handle cash, make change and balance an assigned house bank.

• Accept and record vouchers, traveler's checks, and other forms of payment.

Convert foreign currency at current posted rates.

Post charges to guest rooms and house accounts using the computer.


* Promptly answer the telephone using positive and clear communication.

Input messages into the computer.

Retrieve messages and communicate the content to the guest.

Retrieve mail, small packages and facsimiles for customers as requested.


* Close guest accounts at time of check out and ascertain satisfaction.

In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowan...