Housing Manager - Home Ownership - Income

Housing Manager: Home Ownership Income

East Coast and Yorkshire (Mercury House, County Durham)

Permanent, Full time (37.5 hpw), typically 9:00am – 17:00pm Monday – Friday

Starting salary £32,000, plus great benefits including Health cash plan

Home, a place where you belong

This is a great job opportunity for a Housing Manager to join Home Groups awesome housing team with the East Coast & Yorkshire region.

As our Housing Manager, you’ll be the face-to-face customer support to our communities.

This is the perfect job for you if you like variety and delivering excellent services to our customers and communities.

It is an ideal job for someone who has a passion for income collection and sustaining communities.

You may already have extensive experience as a generic Housing Manager, Leasehold Manager or experience of income collection within another sector.

You’ll join our team with a real focus on arrears case management and sustaining tenancy communities.

You will be supported by the wider housing management teams, Neighbourhood Assistants, Financial Inclusion Team and Community Housing Assistants.

Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities.

This will help us to improve our local neighbourhoods.

 

Typical day as a Housing Manager: Arrears & Income


* You will work through arrears cases for our general needs, shared ownership and leasehold customers including managing service charge accounts and other payments for homeowners, within East Coast & Yorkshire Region and decide on the necessary course of action.


* You will provide advice and support to residents regarding service charges and homeownership queries.


* Work with finance teams to ensure service charges are correct and timely reconciliation of accounts


* You will work on specific campaigns to reduce arrears, such as targeted work with customers in a locality.


* You will work closely with our Financial Inclusion Telephone Team and Specialist Function Managers and external partners to discuss accounts and to support customers.


* You’ll progress legal paperwork such as notices and prepare witness statements for rent arrears cases and homeowners at court.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!

Criteria


* You will have a background in income protection & arrears management processes including legal action for non payment of service charges or rent.


* You will have the ability to explain and manage annual service charge budgets, actuals and reconciliations.


* Ability to interpret different types of tenures.


* Understanding of responsibilities between landlord and leaseholder for repairs and upkeep.


* You’ll understand housing management, housing law, universal credit and housing benefit.


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