Senior Director of Partner Services and Support

GENERAL DESCRIPTION:

The Senior Director of Partner Services & Support is responsible for leading the support of all partners who activate Food Depository programs.

The Senior Director leads the external relationship strategy with a focus on understanding food access needs of communities disproportionately impacted by food insecurity and poverty.

The position supports all partner focus strategy for the organization’s mission.

This person will be knowledgeable of each partner, potential partners, community need and ensure high collaboration across the organization.

Leading and developing staff, this role will focus on leadership and project management of equity centered programs, the adoption and implementation of new technologies and work processes, the cultivation of external relationships, and day-to-day management of the programs supported operated by partners.

Essential to this role is the ability to collaborate effectively with internal departments including operations, inventory control, procurement, technology, and fundraising.

KEY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:

Build Transformational Partnerships:

· Design a partnership engagement strategy that builds on existing relationships, while cultivating new partnerships that taps into community voice and insights needed to reduce and ultimately end hunger.

This will include collaboration with the Community Engagement team.

· Work with Senior Leadership to support the achievement of organizational goals and objectives.

This includes interfacing with other organizations at appropriate levels.

· Communicate program strategy to a broad range of audiences including staff, partners, donors and other key audiences, adjusting message and content based on insights gained through deep individual listening and perceptive observation of group dynamics.

· Represent the Food Depository at conferences, coalition meetings, and with the media.

Knowledge Management:

· Develop the necessary systems, processes, and tools to better support the facilitation, collection, and sharing of knowledge that is generated by the Community Impact team.

· Provide informative reports and share organizational learning with a broad range of audiences.

Provide Team and Program Strategic Leadership:

· Recruit, lead, and develop a team to effectively implement key responsibilities and projects in alignment with organizational goals and strategies.

· Lead and optimize the strategies that support food access, focusing on the needs of individuals and communities disproportionately impacted by food insecurity

· Provide oversight on the Food Depository’s customer service, training, and relationship building strategies with partners

· Provide oversight on compliance with monitoring bodies and audits with partners, such as with USDA or Feeding America

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· Include innovation, equity analysis, and community input in program design and execution

· Address program execution issues throughout the or...