Registrar NCPS - Weston (Full Time, Day shift)

Job Summary

Greets patients and families in person or on the telephone.

Obtains demographic, third-party payer information, financial information, medical information, and identification to schedule or register the patient for services.

Obtains authorization, referrals, and collects payments as required.

 
Job Specific Duties


* Complies with applicable governmental regulations such as HIPAA (Health Information Portability and Accountability Act of 1996) and EMTALA (Emergency Medical Treatment Active Labor Act).


* Greets patients and families in person or on the telephone displaying excellent customer skills and responds to questions and/or problems.

Keeps open lines of communication with patients and families.


* Interviews patients and families to obtain demographic, third-party payer information, financial/medical information, identification to schedule, and pre-register or register patient.


* Verifies third party payer information via the web or telephone and seeks appropriate authorization and/or referral for physician and hospital services.


* Documents all activity as appropriate in the collection notes in the computer system.


* Obtains all necessary consents for treatment of patients either in person or verbally.

Directs families to waiting area to be called in.


* Verifies patients are accompanied by legal guardian and notifies Risk Management if patient is present with anyone other than legal guardian for any non-emergent visits.


* Notifies patient/family of deductibles, co-payments, outstanding balances, and/or deposits required.

Collects all out-of-pocket patient responsibility.


* Communicates with departments or co-workers if any issues and questions arise or to accommodate any special needs for patients.


* Obtains and validates prescription when appropriate.


* Responsible for tracking patients arriving to office and correcting any registration errors made utilizing the QA system.


* Scans all documents in the appropriate folder in the PEDS system.


* Schedules physician or hospital services as appropriate.


* Confirms appointments two days prior to visits.

 

Minimum Job Requirements


* 1-3 years Customer service experience

Knowledge, Skills, and Abilities


* High school education or equivalent preferred.


* Medical or healthcare office experience preferred.


* Fluent in Spanish preferred.


* Basic proficiency in Microsoft Office including Word, Excel, and Outlook.


* Ability to communicate effectively verbally and in writing.


* Able to accurately enter and interpret data.


* Able to adapt and react calmly under stressful conditions.


* Able to relate cooperatively and constructively with clients and co-workers.


* Able to serve customers with courtesy and respect.


* Able to maintain confidentiality of sensitive information.


* Ability to follow complex written or verbal instructions to solve problems.


* Able to establish necessary relations and interact effectively with internal and external customers.


* Able to take and respond to on-call shift or shifts as assigned on weekdays, weekends, and holidays.

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