Customer Service & Order Management Specialist

Customer Service & Order Management Specialist

Job Description

You’re not the person who will settle for just any role.

Neither are we.

Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference.

Here, you’ll bring your professional expertise and drive to manage our portfolio of iconic, ground-breaking brands.

Customer Service & Order Management Specialist will execute the complete order process of your own group of B2B Customers.

That involves receiving the order from our Customer in different formats through multiple channels, checking the order in SAP R/3 on product codes, stock availability, delivery lead times, logistic appointments.

You will be collaborating with your peers within other departments, up to the delivery of the order at our Customer teams with an ultimate goal to ensure smooth flow of goods in & out and to optimise and coordinate the inbound flow for K-C products within the Nordic region (and supporting CE region).

In your Customer Service & Order Management Specialist role you will play a key role in providing the best possible service to KC Customers ensuring business continuity and being the source of continuous improvement as you become an expert in the order management and logistics support domain.

Kay Responsibilities: 


* Execute the complete order process of your own group of Customers.

This involves receiving the orders from our customers in different formats through multiple channels, checking the order in SAP R/3 on product codes, stock availability, delivery lead times, logistic appointments, collaborating with your peers within other departments, up to the delivery of the order at our customer.

Liaise and provide solutions during this end-to-end process to our customers if any changes are required. 


* Take the responsibility of the Customers’ logistics claims from investigation till closure in cooperation with different supporting functions.


* Have direct written and verbal contact with own customer portfolio and partners in both local and English languages.

Maintain and develop relationships with own Customers.

Provide great Customer Service Experience.


* Manage proactively Customer portfolio, update regularly internal documentation related to Customer’s data & internal processes.


* Handle tight deadlines in a fast-paced environment and prioritize daily tasks according to the current business needs. 


* Cooperate and communicate on a daily basis with the following cross functional teams; local Business Units, Logistics & Distribution, Accounts Receivable, Planning, Category Managers, Marketing Managers, EDI team and Master Data,


* Understand and fulfil all internal processes as per the internal control and audit compliance requirements.


* Own your development by participating in trainings related to your operational duties and areas of interest/career aspirati...