RFP Strategy and Operations Training Advisor - Remote

The RFP Training Advisor within the U.S.

Employer Project Management Team is an integral position that fosters growth and develops knowledge across all RFP-focused roles, including Presale and RFP Q&A teams.

This individual demonstrates a superior knowledge of Cigna's business, segments, selling strategies, and proposal processes, acting as a coach and subject matter expert while also facilitating advanced-level trainings in partnership with other experts at all levels as needed to achieve deliverables.

The RFP Training Advisor is accountable for educating and mentoring new and experienced RFP staff and also partners closely with peers and management to drive change and manage process improvement projects.

The RFP Training Advisor owns the planning and delivery of ongoing trainings regarding new Cigna products, processes, and strategies, as well as targeted removal of any widespread knowledge gaps that may be identified as trends by management.

Responsibilities of the RFP Training Advisor include:

EDUCATING AND MENTORING RFP STAFF


* Develops and facilitates new hire and existing staff training programs across all roles within US Commercial RFP Strategy & Operations.

Fosters the development of the experienced, front-line RFP staff's critical thinking, writing, and proposal project management skills when managing complexproposals


* Creates and updates training materials that reflect current products, processes, and segment-specific information as well as identified improvements based on feedback.


* Manages new hire performance during the training program to ensure learning goals and expectations are understood and met, meeting regularly with management as needed.


* Effectively communicates feedback on new hire training performance to management team, including individual and aggregate learning status and any additional training opportunities.


* Maintains up-to-date knowledge of Cigna products and services, adapting training curriculum to the needs of each training class to ensure engagement and understanding based on the audience.


* Provides hands-on guidance and coaching to develop new hire consultants to the point that they can demonstrate they can independently manage the proposal process.


* Provides direct mentorship through live case work, offering positive reinforcement and constructive feedback through reverse job shadowing to ensure each new hire achieves critical milestones in the learning process.


* Maintains a consistent feedback loop and effectively communicates feedback to fellow trainers and management team, including learning status, concerns, opportunities and next steps.


* Conducts reviews of case work for new hire trainees prior to release to customer, ensuring accuracy, consistency and adherence to SOPs and guidelines.


* Utilizes trend results to suggest continuous improvement opportunities to be addressed through coaching and mentoring.


* Supports good decisions and re...