Front Office Nights Team Member

voco Grand Central Hotel are looking for our next Part Time Front Office Night Team Member to join us in creating a warm voco welcome for our guests!

Our locally curated voco Grand Central stands strong in Glasgow’s city centre, bringing together un-stuffy service and a warm Glasgow welcome to our business and leisure guests alike.

Holding the biggest ballroom in Scotland with natural light and our iconic award-winning Champagne Central Bar, our hotel is full of over 140 years of culture, history, and storytelling with our relaxing spaces for guests to enjoy. 

At voco, we believe everyone’s a host.

Our team is committed to creating a relaxed yet attentive stay that guests remember long after they leave.

We’re proudly different – a trusted name that offers a laid-back, unpretentious experience, where genuine hospitality makes all the difference.

Sustainability is also at the heart of everything we do, so you’ll see environmentally conscious choices woven throughout our guests’ journeys.

About the Role:

As a Night Team Member, you’ll play a vital part in ensuring a smooth and welcoming experience for our guests during the overnight hours.

You’ll be the friendly face they see at check-in, the helping hand when they need assistance, and the calm presence through the night.

Your key responsibilities include:


* Welcoming guests on arrival, checking them in and out efficiently and warmly.


* Handling guest queries, concerns, or complaints with professionalism and care.


* Setting up the breakfast area to ensure a great start to the morning for our guests.


* Carrying out regular fire walks and safety checks overnight.


* Performing manual handling tasks such as moving heavy bins and other porterage duties.


* Supporting with other physical or operational tasks as needed.


* Recognising and rewarding our loyal IHG One Rewards members and encouraging new guests to join.


* Creating a memorable impression by sharing local insights and offering thoughtful service.

At voco, we celebrate personality over perfection and embrace individuals who bring their unique selves to work.

If you're looking for a role where you can make a real impact during the quieter hours and be a part of something different, we’d love to meet you.

We are looking for someone who has… 


* Availability to work a variety of shifts predominantly Fridays and Saturdays between 21:30-08:30


* Experience working in the nighttime as a reception team member, Concierge or Guest Services Agent at a 3/4

* Hotel is beneficial.


* Confident working on hotel systems, experience working with Opera specifically is a big plus. 


* An un-stuffy, thoughtful approach to service.

You will be someone who enjoys showcasing your personality and your ability to be a host to our guests, providing them with a laid-back stay. 


* An interest in our environment and sustainability – we are characterised by innovation and finding w...