Third-Party Administrator Relationship Manager

JOB DESCRIPTION

The Third-Party Administrator (TPA) Relationship Manager is responsible for managing the strategic, operational, and service relationships with multiple TPAs within Chubb/Combined as well as actively seeking new potential relationships.

Serve as subject-matter expert on partner contract terms, service-level agreements (SLAs), and high-level processes.

Assist with complex escalations, service issues, project prioritization, and collaborating with TPAs on solutioning issues for our clients in a way that maintains our organization's brand integrity while leveraging partners' resources.

This role will interact closely with sales, legal, compliance, and various internal and external partners.

RESPONSIBILITIES


* Own stewardship of all assigned TPA business relationships


* Seek out potential new partnerships to offer improved or new services to our clients, solutions to current functional gaps, or drive competition


* Shepherd and coordinate new relationships with TPAs through necessary channels, contract negotiations, and risk review


* Assist with complex service issues, escalations, and additional coordination for assigned TPAs


* Effectively partner across Chubb/Combined in order to drive resolution to complex service issues


* Ensure TPA execution of services, technology, and work products align with expectations, and ensure appropriate penalties are assessed if needed


* Create and maintain profiles of assigned TPAs which outline services, fees, strengths, weaknesses, and when each would be recommended


* Assist with coordination of onboarding of new clients to TPAs


* Ensure process maps and documentation are kept up to date.

Create any needed documentation when gaps are identified or new processes are created.


* Establish and maintain sufficient strategies, measurements, and reporting for TPA effectiveness, efficiency, and performance


* Reconcile, track, and balance all assigned TPA invoices to ensure accuracy of billing and payments


* Ensure successful onboarding of new vendor partners through coordination of Third Party Information Risk Management (TPIRM) and Third-Party Cyber Risk (TPCR) processes


* Validate all TPA partners maintain and provide standard data security reporting, such as System and Organization Controls (SOC) and Standardized Information Gathering (SIG) Lite


* Serve as subject-matter expert of partner services, including contract terms, fees, processes, and SLAs, including facilitating meetings with impacted business areas to ensure TPAs are delivering satisfactory performance and adjusting as needed


* Understand Chubb/Combined operational processes and internal client needs


* Communicate TPA partner deliverables, results, updates, and changes to relevant stakeholders


* Collaborate with TPAs on enhanced or new functionality to meet business or client needs


* Maintain project and enhancement list for each TPA partner and own ...