-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2025-09-12 08:41:05
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2025-09-12 08:41:05
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: Not Specified
Posted: 2025-09-12 08:41:04
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: Charleston, US-SC
Salary / Rate: Not Specified
Posted: 2025-09-12 08:41:04
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: Philadelphia, US-PA
Salary / Rate: Not Specified
Posted: 2025-09-12 08:41:03
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: Not Specified
Posted: 2025-09-12 08:41:02
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: Providence, US-RI
Salary / Rate: Not Specified
Posted: 2025-09-12 08:41:02
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: Newport, US-RI
Salary / Rate: Not Specified
Posted: 2025-09-12 08:41:01
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: Eugene, US-OR
Salary / Rate: Not Specified
Posted: 2025-09-12 08:41:00
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: Portland, US-OR
Salary / Rate: Not Specified
Posted: 2025-09-12 08:41:00
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: Tulsa, US-OK
Salary / Rate: Not Specified
Posted: 2025-09-12 08:40:59
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: Oklahoma City, US-OK
Salary / Rate: Not Specified
Posted: 2025-09-12 08:40:59
-
Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Encourage team members to deliver excellent customer service.
Must be able to oversee the total store operations in absence of Store Manager and Store Managers in Training.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in the Midwest, Ruler Foods merged with The Kroger Company in 1999.
Today, we're proudly serving Ruler customers in 48 stores throughout Indiana, Illinois, Missouri, Tennessee, Kentucky and Ohio.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Ruler family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
- Any previous supervisory/leadership experience
- Past work record reflects dependability and integrity
- Ability to pass a pre-employment background check
- Knowledge of basic math
- Effective communication and reading skills
- Ability to handle stressful situations- Work in all areas of our stores including cashiering, stocking, general maintenance, and cleaning
- Assist stor...
....Read more...
Type: Permanent Location: Marion, US-IN
Salary / Rate: Not Specified
Posted: 2025-09-12 08:40:58
-
Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998.
Today, we're proudly serving Fred Meyer customers in over 120 stores throughout Oregon, Washington, Idaho and Alaska.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Fred Meyer family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum Position Qualifications:
* Customer Service skills
* Effective communication skills
Desired Previous Job Experience
* Retail Experience is preferred but not necessary
Essential Job Functions:
• Courtesy Clerk/Grocery Bagger is responsible for bagging groceries at check out for customers
• Associate will strive for at least five items in the bag while ensuring that contents or items are not damaged.
• Courtesy Clerk/Grocery Bagger follows best practices for bagging items in various types of bags (reusable/plasti...
....Read more...
Type: Permanent Location: Puyallup, US-WA
Salary / Rate: 17.035
Posted: 2025-09-12 08:40:57
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: Minot, US-ND
Salary / Rate: Not Specified
Posted: 2025-09-12 08:40:57
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2025-09-12 08:40:56
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: Cleveland, US-OH
Salary / Rate: Not Specified
Posted: 2025-09-12 08:40:55
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: Wilmington, US-NC
Salary / Rate: Not Specified
Posted: 2025-09-12 08:40:55
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: Fargo, US-ND
Salary / Rate: Not Specified
Posted: 2025-09-12 08:40:54
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: Cincinnati, US-OH
Salary / Rate: Not Specified
Posted: 2025-09-12 08:40:53
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: Charlotte, US-NC
Salary / Rate: Not Specified
Posted: 2025-09-12 08:40:52
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: Las Cruces, US-NM
Salary / Rate: Not Specified
Posted: 2025-09-12 08:40:51
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: Albany, US-NY
Salary / Rate: Not Specified
Posted: 2025-09-12 08:40:51
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
A...
....Read more...
Type: Permanent Location: Buffalo, US-NY
Salary / Rate: Not Specified
Posted: 2025-09-12 08:40:50
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role is necessary to carry out clinical reviews and provide case managers with advice in relation to complaints and enquiries in connection with PIP referrals.
Complaints and enquiries can come from customer, representatives (including welfare rights groups & MPS), as well as DWP.
Part of the role is also to provide outcomes and feedback on all complaints about healthcare professionals that is used as part of professional development and improvement in addition to being utilised to make overall business improvements.
Key Contacts & Relationships:
Internal:
Head of Customer Relations
Customer Director
Customer Relations Team
Head of PIP Ops & Head of PIP Clinical
CDMs & RSDMs
CSLs & SDMs
HPs
Head of External Communications & Policy
Customer Experience Manager
Clinical Excellence Team
External:
DWP Customers and their representatives (for serious complaints).
Accountability:
Provide clinical input to Case Officer investigations at stage 1 & stage 2- utilising all available evidence to determine whether the assessment and report has been completed in accordance with quality and professional standards.
This involves all levels of complaints including Ministerial and SLT cases - 75%
Assess a HP's complaint record in conjunction with the findings of the complaint investigation and advise the Case Officer of the appropriate outcome for the complaint.
- 5%
Communicate any deficiencies found to DWP.
- 5%
Provide feedback to HPs following a complaint investigation and highlight any concerns relating to the quality of any clinical outputs considered as part of the complaint investigation - 5%
Liaise with other CRHCPs, Head of Customer Relations, Clinical Excellence Team & operational colleagues to highlight complaint trends & facilitate improvements.
- 5%
Carry out investigations in relation to Serious Complaints in accordance with the Complaint Process and produce investigation report for review by Clinical Excellence Team.
- 5%
Ad Hoc tasks as required by Head of Customer Relations & Customer Director, including input to internal process reviews and high profile cases
Qualifications & Experience:
Essential - Fully trained and accredited in carrying out PIP PA4 assessments (including audit), with proven experience and consistent excellent quality.
Desirable:
Advice training
IR training
SREL training
PA3 approved.
Individual Competencies:
Able to work autonomously as well as part of a team and build positive working relationships with both clinical and administrative colleagues.
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Type: Permanent Location: Albuquerque, US-NM
Salary / Rate: Not Specified
Posted: 2025-09-12 08:40:49
