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Job Title – Net Promoter Approach (NPA) Team lead
Introduction
DHL is a leading global brand in the logistics industry. DHL’s family of divisions offers an unrivalled portfolio of logistics services, ranging from national and international parcel delivery, international express, road, air and ocean transport, to industrial supply chain management.
With its unrivalled presence in developing markets, DHL is decisively positioned as “THE logistics company for the world”.
DHL Express is a company that pioneered cross-border express delivery in 1969 & now is active in more than 220 countries and territories worldwide.
We connect people and improve their lives.
And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out.
By bringing people together and making life simpler – for our customers, our employees, our investors, and our society – we help make the world a better place.
Role Descriptor
DHL Express is looking for a Net Promoter Approach (NPA) Team lead to join and lead our team.
He/she will be responsible for contacting DHL’s customers in the NPA program including, establishing and maintaining effective data flows and analyze data and reports on the program results.
Role Details
* Role title : Net Promoter Approach (NPA) Team lead
* Corporate/Business : DHL Express
* Department/Function : Express General Management
* Job family : EXP IN First Choice
* Reports to : First Choice Senior Advisor
Key Responsibilities
He/she will have to perform the following key activities:
* To complete customer calls for the Net Promoter Approach.
* Exercise professionalism and provide first class customer service.
* Follow up and escalate customer’s queries as appropriate.
* Follow up with NPA Champions and Second Callers to ensure completion of Detractor Calls and other second calls.
* Maintain Net Promoter Score/Weekly successful call targets, achieve contact success rates on first call.
* Maintain weekly call targets spread across different Touchpoints.
* Liaise with all DHL employees in a professional and cooperative manner at all times, and consistently strive to promote a positive team spirit and adhering to DHL’s values at all times.
* Assign and manage work allocation for NPA agents.
* Create reports and monitor progress of the NPA agent’s performance.
* Undertake any other related tasks or responsibilities as reasonably directed or required.
* Highlight areas for improvement with suggested solutions to improve DHL’s NPA procedures, technology and service to positively enhance our customers’ experience with DHL.
* Be aware of the individual and department performance indicator requirements and strive to consistently achieve these.
Skills Required
Essential:
* Previous experience dealing with a wide range of customers face to face or over the phone in busy service industries.
* Excel...
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: Not Specified
Posted: 2022-05-20 08:07:40
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Position Summary
Credit One Bank is looking for an Operations Analyst to support the overall growth of the organization.
The Analyst will focus on improving and maintaining customer service standards through analysis of diverse business systems and processes.
They will work within the Operations Analytics team and will be responsible for collecting, consolidating, analyzing, and visualizing data from various sources, with the purpose of optimizing processes, predicting outcomes, improving operations systems, and providing the best card member experience.
The ideal candidate will be a seasoned Operations professional, excited about analysis, efficiency, and quality, and will be ready to help influence the direction of a growing company.
Summary of Essential Job Functions
* Prepare operational analyses for senior management by collecting, interpreting, evaluating, and summarizing information and trends to develop integrated business proposals and projections for incorporation into strategic decision-making.
* Lead work to design systems improvements based on analysis of current company practices, industry best practices, outcomes, and trends.
Lead the implementation and monitoring of approved changes.
* Independently conduct internal stakeholder research to support strategic and business planning.
* Serve as an Operations department subject matter expert on process, control, measurement, and analytics.
* Participate in the development Operations Analyst standards and practices for the bank, including some mentor/development responsibility for junior analysts.
* Investigate and report the financial and operational impact of changes to procedures or strategies.
* Perform ad hoc analysis for senior management as required.
Position Requirements
* Bachelor’s degree in business analytics, mathematics, engineering, or related quantitative field
* Demonstrated advanced analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
* 5+ years professional experience with data processing and analysis tools such as Python, SQL, SAS, and Tableau
* Prior experience in financial services industry with knowledge of credit card banking industry practices, regulations, and standards
* Ability to work independently and with others
* Demonstrate core values of excellence, ownership, collaboration, and integrity
Preferred
* Advanced degree in business analytics, mathematics, or related quantitative field
* 2+ years professional experience using Python or SAS for data analysis and statistics, and Tableau for data visualization
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Type: Permanent Location: Las Vegas, US-NV
Salary / Rate: Not Specified
Posted: 2022-05-18 08:23:08
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Position Summary
Credit One Bank is looking for an Operations Analyst II to support the overall growth of the organization.
The Analyst will focus on improving and maintaining customer service standards through analysis of diverse business systems and processes.
They will work within the Operations team and will be responsible for collecting, consolidating, analyzing, and visualizing data from various sources, with the purpose of optimizing processes, improving operations systems, and providing the best card member experience.
The ideal candidate will be excited about analysis, efficiency, and quality and will be ready to help guide the direction of a growing company.
Summary Essential Job Functions
* Prepare operational reports by collecting, interpreting, evaluating, and summarizing information and trends to develop integrated business analyses and projections for incorporation into strategic decision-making.
* Work collaboratively with department leadership to design systems improvements based on analysis of current practices, outcomes, and trends.
Participate in the implementation and monitoring of approved changes.
* Independently conduct internal stakeholder research to support strategic and business planning.
* Perform daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
* Participate in the development of new/modified operational metrics and reports.
* Investigate and report the financial and operational impact of changes to procedures or strategies.
Position Requirements
* Demonstrated strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
* 2+ years professional experience with data processing and analysis tools such as SQL, Tableau, SAS, and Excel VBA
* Prior experience in high-tempo, large scale operations environment
* Ability to work independently and with others
* Demonstrate company core values of excellence, ownership, collaboration, and integrity
Preferred
* Bachelor’s Degree in business analytics, mathematics, or related quantitative field
* Academic or professional experience using SAS for data analysis and statistics, and Tableau for data visualization
* Excellent written and verbal communication skills
* Prior experience in financial services industry with knowledge of credit card banking industry practices, regulations, and standards
* Understanding of standard business and customer service practices
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable candidates with disabilities to perform the essential functions.
* While performing the duties of this job, the employee is regularly required to sit.
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Type: Permanent Location: Las Vegas, US-NV
Salary / Rate: Not Specified
Posted: 2022-05-18 08:23:04
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Job Functions:
* Work Initiation - validates and coordinates requests from the customer as related to their requirements, hardware and software needs, business value, ensures correct routing for the request and Solution Architect or Solution APM assignment as appropriate
* Change Agent - ability to analyze processes and determine improvements by suggesting optimization of workflows, develop and produce reporting including KPIs, Scorecards and ongoing daily/monthly reports, work with CoE to review trends and needs for additional services
* Coordinate / Conduct daily standups, retrospectives, PI Planning events; audiences could include Global Intake, GIPD, GIO (Global Infrastructure & Operations)
* Collaboration - communicates with team members in terms of daily team work, sharing information, sharing workload, ensures that the customers are kept continuously and proactively informed on the progress of the submitted requests and that client relationship is developed and maintained
Skillsets:
* Resourceful and flexible when necessary, with sense of urgency and initiative
* Solid knowledge of IT infrastructure operations and support organizations
* Strong problem-solving, organizational and analytical skills
* High degree of comfort in a fast-paced / ambiguous environment
* Experience in Agile tools (JIRA/Rally), collaboration tools (Confluence, SharePoint, Webex, etc), Visio, reporting tools (Tableau), ticketing systems (ServiceNow)
* Exceptional verbal and written communication skills including meeting facilitation
* Ability to use sound judgement
* Ability to manage time and workload effectively which includes planning, organizing, and prioritizing with attention to details
* Understand and carry out written and oral instructions
For this position, we anticipate offering an annual salary of $85,400 - $142,400, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
Helping our customers achieve healthier, more secure lives is at the heart of what we do.
While you take care of our customers, we'll take care of you through a comprehensive benefits program that helps you be at your best.
Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs.
We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day.
For more details on our employee benefits programs, please visit the "Life at Cigna" tab on our careersite: www.cigna.com/careers
About Cigna
Cigna Corporation exists to improve lives.
We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve....
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Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2022-05-14 08:34:55
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You have a life.
We like that about you.
At OCLC, we believe you'll do the best work of your life when you're living the best life possible.
We work hard to build the technology that connects thousands of today's libraries.
But we also work hard to make a job at OCLC a meaningful part of a balanced life- not a substitute for one.
Technology with a Purpose.
OCLC supports thousands of libraries in making information more accessible and more useful to people around the world. OCLC provides shared technology services, original research and community programs that help libraries meet the ever-evolving needs of their users, institutions, and communities.
With office locations around the globe, OCLC employees are dedicated to offering premier services and software to help libraries.
The Job Details are as follows:
Discover.
Innovate.
Collaborate.
Inform.
A few words we use to describe a career at OCLC.
The Event Coordinator will promote the value and benefits of OCLC services to membership and potential members, by coordinating activities at conferences and events.
Primary activities include exhibits, special events, meetings, updates and presentations.
Oversee multiple conferences at a time, face numerous deadlines and orchestrate the activities of several different groups of people.
Focus on meeting or exceeding internal and external client expectations for their planned events.
The Event Coordinator works within Corporate Marketing and will be responsible for the execution, and day to day logistics of a portion of our corporate events and tradeshow program. Within this exciting and fast paced role, one will work with the team to ensure the event success. The ideal candidate is detail-oriented and is very adepts at managing multiple project timelines simultaneously. Additionally, strong communication skills and a customer service mindset are essential to collaborate with cross-functional and global stakeholders.
Major Responsibilities:
* Event coordination and details for regional tradeshows and conferences
* Collaborate with the marketing team to plan and help execute event promotions and campaigns
* Maintain a working relationship with vendors
* Coordinate event entertainment and receptions for 2-3 larger conferences per year
* Manage event registrations and assist with emails
* Work collaboratively across various business units to assist in planning and executing onsite experiences to meet goals and strategies.
* Track and maintain global event calendar and exhibit schedule through Exhibitforce software
* Assist with on-site operations of larger conferences and meetings
* Track and coordinate sponsorships
Requirements, Experience, Attributes:
* College degree desired
* 2-4 years of corporate event and/or tradeshow management
* Volunteer staffing experiences a plus
* Strong ability to operate in a fast-paced environment
* Superb organization skills
* E...
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Type: Permanent Location: Dublin, US-OH
Salary / Rate: Not Specified
Posted: 2022-05-10 08:24:27
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Continue your life story with us:At Anthology Senior Living, we exist to make remarkable impacts on the lives we touch.
We strive to do just that by providing our residents with a boutique-inspired experience through the best hospitality and care every day.
Our communities are beautifully and purposely built for the discerning resident; one who does not want to compromise what is important to them as they deal with the new realities of aging.
Every resident and employee have a unique story, and by celebrating the individual, we create a stronger community fueled by the power of connection.
Title: Activities Associate
FLSA: NON-EXEMPT
Shift: FT
Job Summary:
* Assist in carrying out engagement opportunities within the community as assigned by the Director of Elements
* Responsible for ensuring safe driving of the community’s van and car, as well as supervision of residents during scheduled outings
* Provide leadership and direction with activities such as; games, exercise, socials, and crafts.
* Maintain record of resident involvement
* Report any unusual behavior to nursing staff or Director of Health and Wellness
* Purchase of supplies, equipment and materials assigned by the Director of Elements
* Attend and participate in meetings and/or trainings in related areas to activities and resident rights
* Ensure all required paperwork is completed accurately and timely by state requirements
* Perform other duties as assigned
Qualifications:
* Care experience in a senior housing setting
* Excellent customer service and communication skills
* Positive and cheerful disposition
* Proven leadership and organizational qualities
* Knowledge of progression and care of dementia residents
* High school graduate or GED
* Currently certified or willing to maintain CPR certification
* Valid and applicable state drivers’ license and no major driving violations for the past (3) three years
Benefit & Perks:
* st
* Robust benefit plan offerings including Medical (PPO and HAS Plans), Dental, Vision, Critical Illness, Accident Insurance, HSA, FSA, etc.
* Employer Paid Short Term/ Long Term Disability, Life Insurance, Employee Assistance Program
* 401(k) plan with employer match
* Paid Time Off and Paid Holidays
* Company paid continuing education - 4 hours of “CARES Dementia Basics” and 4 hours of “CARES Dementia-Related Behaviors
* Daily employee meal provided
* Employee referral bonus program
Anthology Senior Living is proud to be an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Type: Permanent Location: McKinney, US-TX
Salary / Rate: Not Specified
Posted: 2022-05-10 08:15:27
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About us
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs.
Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
* Be charming by being approachable, having confidence and showing respect.
* Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership
of getting things done.
* Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
A Shining Star Among Downtown Miami Hotels, the InterContinental Miami features the city's premier accommodations, convention, and meeting facilities.
Overlooking sparkling Biscayne Bay, we provide a secure, inviting environment in a well-established area of the city.
Priding ourselves on being ONE GREAT TEAM, sixth year in a row honored one of the TOP WORKPLACES of South Florida by the Sun Sentinel.
Your day to day
As the Meetings and Event Services Coordinator you will coordinate services for clients and in-house guest and provide administrative and sales support for the department.
DUTIES AND RESPONSIBILITIES:
* Respond to client calls (both internal and external) and special requests and obtain final details, dates, times, and hotel room and meeting room requirements. Regularly follow-up with clients and maintain accurate and updated information.
* Perform administrative duties such as typing proposals, letters, contracts, distribution of BEOs, etc. Collect data, update data-bases, and complete departmental monthly reports, daily/weekly and monthly department administrative tasks.
* Updating menus in system.
* Assist in coordinating of details for groups and social events while they are onsite. Facilitate tasks and requests from onsite clients; assure boxes are in meeting rooms, room setups correct, a/v in place, temperatures of rooms set. Inform supervisor of any issues, problems, complaints or dissatisfied guests, etc.
* Resolve requests and/or complaints to the satisfaction of the guest
* Promote team work and quality service through daily communication and coordination with other departments. Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.
* May coordinate outside vendor services needs (floral displays, audio/visual, etc.) where appropriate. Regularly follow-up to ensure set-up requirements meet client needs.
* Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars, answering ...
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Type: Contract Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2022-04-30 08:25:34
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DHL
Bij DHL Express staan mensen centraal.
Daarom is ons doel altijd geweest, wereldwijd de beste mensen aan te trekken en te behouden.
Wij bieden uitdagingen en kansen voor persoonlijke en professionele ontwikkeling.
Wij erkennen de unieke eigen bijdrage van iedereen en zijn er trots op samen te bouwen aan HET logistieke bedrijf voor de wereld.
DHL Express zoekt een Senior ICT Consultant!
Doel
Je zal werken met en voor grote DHL klanten die gebruik maken van onze eBusiness tools.
Het is jouw verantwoordelijkheid dat deze klanten efficiënt kunnen functioneren en tevreden zijn over de DHL Express dienstverlening.
Wat zal je doen?
* Je bent op de hoogte van zowel onze software als onze hardware.
* Je bent het eerste aanspreekpunt voor onze klanten.
* Je bent verantwoordelijk voor een brede waaier aan service gerelateerde vragen en issues met betrekking tot onze tools.
* Je analyseert de situatie bij de klant, die je vlot vertaalt naar maatwerkoplossingen in een gevarieerde context.
* Je fungeert als adviseur vanuit je technische expertise.
* Je zorgt ervoor dat alle vragen op een meest efficiënte manier opgelost worden.
* Ownership nemen vormt voor jou geen enkel probleem.
* Je draagt kwaliteit hoog in het vaandel.
* Je verzorgt de configuratie en implementatie van de oplossing on site bij de klanten.
* Je zorgt ervoor dat alle installaties correct worden uitgevoerd.
* Je geeft een optimale after sales support.
* Je bent end-to-end verantwoordelijk voor complexe dossiers en implementaties.
* Je zorgt voor een gestroomlijnde communicatie met de klant en stakeholders.
* Complexe situaties zijn voor jou geen issue.
* Je houdt ervan om alle ins & outs te kennen van onze producten.
Wie ben jij?
* Je bent in het bezit van een Bachelor diploma toegepaste informatica of computerwetenschappen of gelijkwaardig door ervaring.
* Je hebt minimum 2 jaar ervaring.
* Je hebt kennis van webservices in de brede zin.
* Development skills is zeker een pluspunt.
* Je hebt affiniteit of ervaring met de grote eCommerce platformen.
* Je bent analytisch sterk.
* Resultaatgericht is een must.
* Je bent flexibel, kwaliteitsbewust en servicegericht.
* Je werkt graag nauwgezet en met oog voor detail.
* Je bent klantvriendelijk, klantgericht en probleemoplossend
* Je bent stressbestendig en hands-on
* Je bent vlot drietalig (Nederlands, Frans en Engels), zowel schriftelijk als mondeling
* Je bent flexibel ingesteld wat betreft de werkuren
Wat kan je verwachten?[DEL: :DEL]
DHL biedt je een uitdagende en afwisselende functie in een organisatie met een informele bedrijfscultuur en een boeiende sector.
Blijven leren en groeien is belangrijk, ook voor ons! DHL biedt een doorgedreven opleidings- en coachingprogramma aan.
Diverse en reële doorgroeimogelijkheden zijn key binnen DHL .
Salarispakket:
* Aantrekkelijk en mar...
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Type: Permanent Location: diegem, BE-VBR
Salary / Rate: Not Specified
Posted: 2022-04-28 08:15:01
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The Data & BI Analyst II, Diversity, Equity & Inclusion is responsible for providing actionable insights to support business decisions related to the firm's DEI strategies, objectives and commitments.
The analyst will work in collaboration with other analysts and stakeholders across the organization on the formulation of appropriate analytic approaches to solve ambiguous business problems.
Responsibility Summary:
* Maintain a strong understanding of results & key business drivers, as well as an understanding of key business strategies & priorities, and apply business knowledge to analytic approaches to address business questions.
* Build and maintain a strong knowledge of data sets available to the analyst.
Extract, cleanse and transform data to support analysis needs.
Pressure test and validate logic and outputs against known sources and business acumen.
Proactively identify data quality issues.
* Define business and data requirements for analytic deliverables.
* Understand and apply beginning statistical concepts.
* Provide actionable insights to support business decisions, primarily by performing root cause, exploratory, sensitivity and scenario analysis, hypothesis testing, economic modeling, and data visualization to identify patterns/trends/insights etc.
on ambiguous business problems
* Independently generate and incorporate insights into a cohesive story that clearly addresses business questions.
Effectively communicate with business partners and non-technical audiences regarding analytic ideas, approach, key takeaways, and actionable insights.
* Develop and manage business relationships with project team members and leaders across the organization.
Consult with business owners to understand the business problem.
* Document, monitor, and proactively recommend improvements to processes and controls related to areas of responsibility.
* Lead the development and monitoring of KPIs and benchmarks. Ability to communicate results to senior leaders.
Qualifications Required in the Job:
Bachelor's Degree required with an emphasis in business, economics, math, engineering, or analytics preferred (or relevant work experience).
Advanced degree or certification preferred.
3-5 years' experience in relevant field, with at least 2 years of analytics experience.
Functional Knowledge:
Proficiency interacting with various database and file storage systems (Examples: Oracle, Hadoop, NoSQL).
Understanding of join types.
Experience with data manipulation languages, such as SQL, required
Leadership:
Ability to work effectively both independently and in a team environment.
Independently organize, plan & prioritize individual effort needed to ensure overall success of cross-functional projects.
Occasionally lead cross-functional teams responsible for divisional objectives or assist with the onboarding of other data analysts.
Problem Solving:
Ability to identify the question(s), what data ...
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Type: Permanent Location: St. Louis, US-MO
Salary / Rate: Not Specified
Posted: 2022-04-20 08:08:32
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Continue your life story with us:At Anthology Senior Living, we exist to make remarkable impacts on the lives we touch.
We strive to do just that by providing our residents with a boutique-inspired experience through the best hospitality and care every day.
Our communities are beautifully and purposely built for the discerning resident; one who does not want to compromise what is important to them as they deal with the new realities of aging.
Every resident and employee have a unique story, and by celebrating the individual, we create a stronger community fueled by the power of connection.
Title: Activities Director
FLSA: EXEMPT
Shift: Full Time
Job Summary:
* Responsible for organizing, planning, facilitating, and directing the overall operations of the resident activities programming in accordance with current standards, guidelines and regulations, company policies and procedures
* Provides a creative social atmosphere throughout the property and promotes resident and family participation through regularly scheduled events, activities, special programs and guest speakers, movie showings, exercise sessions that fit within the guidelines of the Resident Engagement program
* Coordinates and attends all special functions and Resident Engagement activity programs for major Holidays
* Ensures Resident Engagement activities and events acknowledge and meet the cultural, religious and ethnic diversity and interests of the residents and their families
* Personally meets with each new resident within three (3) days of move-in to ensure completion of the Life Story questionnaire
* Hires, evaluates, coordinates, motivates, monitors performance, and supervises department staff in accordance with company policy and department budget.
Makes recommendations to the Executive Director with respect to staff evaluations, merit pay increases, reprimands, disciplinary actions, and terminations
* Ensures all necessary vendor/entertainer check requests are completed accurately and timely and in accordance with all company policies and procedures.
This includes the timely and accurate completion of W-9 submissions from the vendor/entertainer.
* As directed, plans, schedules, prepares and conducts staff in-services
* Coordinates transportation needs of the residents and maintains transportation schedule for all Resident Engagement events, Resident Engagement activities and appointments
* Ensures knowledge remains current regarding senior activities through completion of continuing education courses and networking opportunities with other community professionals
* Supports the Executive Director in referral source development efforts, works cooperatively with Community Sales and Marketing Directors and assists with marketing events held at the Community to build the census of the property
* Develops, implements and manages a “New Resident Welcome” program at the Community
* Develops, implements an...
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Type: Permanent Location: McKinney, US-TX
Salary / Rate: Not Specified
Posted: 2022-04-20 08:08:14
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About the Position
Continental Mills is looking for a Sr.
Business Analyst who will evaluate and analyze business activities on an an enterprise-wide scale and support a variety of projects and programs.
The right candidate for this position will be solution-oriented, resourceful and a strong communicator and will have an eye for continuous improvement.
They will use their experience and expertise to intuitively shape and craft solutions to support CM’s business needs.
The Sr.
Business Analyst works on complex projects with a focus on financial, manufacturing, and distribution applications.
Consequently, this position requires a detailed understanding of the features and functionality of ERP applications (such as SAP, Oracle, Dynamics and JD Edwards) and integrations.
The Sr.
Business Analyst handles supporting the ERP applications as well as leading business process improvement efforts across the organization.
This role acts as a liaison across between business units and IT departments to translate business needs and objectives into scale-able solutions.
This position does require advanced business analysis, application support, and assistance to business users in identifying and evaluating new systems, and procedures.
Duties may include various aspects of project management as well as business analysis, systems analysis, design, development, implementation, and maintenance of systems used to support business processes.
Essential Duties and Responsibilities Other duties, responsibilities, and activities may change or be assigned at any time.
* Acts as a liaison between business and IT groups
* Identifies and addresses operational, financial and technology risk within the business
* Builds and maintains relationships with stakeholders at all-levels
* Identifies, leads or takes part in improvement opportunities (proactive and reactive)
* Document work procedures and business prerequisites
* Consult with Business Partners on how to efficiently utilize technology
* Participate in planning of business, evaluation and analysis of business risks and needs.
* Elicits and clearly documents business and system requirements; ability to analyze and synthesize requirements, including recognizing patterns and conceptualizing processes
* Lead user acceptance testing such as organizing user testing sessions, creating detailed test plans and test cases, assesses and document reports; settle issues and ascertain all correlated procedures, and ensure documentation is updated.
* Actively participate and assist in fundamental requests to capture business partner needs
* Interacts with vendors that may provide consulting, training, and support of enterprise applications
* Lead or takes part in multiple projects by completing and updating project documentation; managing project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and on-time delivery of proje...
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Type: Permanent Location: Tukwila, US-WA
Salary / Rate: Not Specified
Posted: 2022-04-19 08:09:19
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Work Schedule:
This is a full-time, 1.0 FTE position that is 100% remote working Monday through Friday, from 9:00am – 5:00pm.
Applicants hired into this position can work from most states.
This will be discussed during the interview process.
Be part of something remarkable
Join the #1 Hospital in Wisconsin as a Senior Analytics Consultant in the rapidly growing field of Healthcare Analytics.
Our Enterprise Analytics team is dedicated to providing cutting edge analytics services to all areas of the organization.
You will serve in the financial operation area by working closely with Epic HealthLink system, UW Health’s comprehensive enterprise data warehouse and a powerful business intelligence tool set, including crystal reports, QlikView Dashboards etc., to deliver active and advanced analytics to monitor, predict and improve the organization’s financial health.
We’re hiring a Senior Analytics Consultant – Financial Business Intelligence:
* To work with exciting healthcare finance data to improve patient business services and processes.
* To enjoy collaborative and supportive teamwork with abundant opportunities for growth and advancement.
* To reap the benefit of continuous education in various subject areas relating to data analytics, including but not limited to business intelligence tool sets, database management, project management and advanced analytics.
Bring your:
* Ability to analyze large amounts of data and gain understanding and insight.
* Passion to help business users for better operations through data and analytics.
* Ability to think critically, learn continuously and share ideas.
Learn More About Enterprise Analytics at UW Health
Education:
Minimum – Bachelor’s Degree in Healthcare, Information Systems, Engineering, Business, Data Science, or related field (Four years relevant work experience may be considered in lieu of educational requirement).
Preferred – Master’s degree in Healthcare, Information Systems, Engineering, Business, Data Science, or related field.
Work Experience:
Minimum –
* Demonstrated success creating trusted-advisor relationships.
* Demonstrated success leveraging complex and disparate data sources to generate actionable information.
* Demonstrated success creating complex analytic solutions such as reports, dashboards, and business plans.
* Demonstrated success identifying needs and requirements and ability to align and connect systems and solutions.
* Demonstrated success using quantitative and qualitative methods to identify opportunity.
* Demonstrated success teaching and mentoring.
Preferred –
* Five (5) years of relevant data analysis or analytics experience in healthcare (provider or payor).
* Three (3) years of experience using Epic Chronicles, Epic Registries, Epic Clarity and/or Epic Caboodle Data Warehouse.
* Project management experience, including agile methods.
* Healthcare sub...
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Type: Permanent Location: Madison, US-WI
Salary / Rate: Not Specified
Posted: 2022-04-15 08:19:19
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Who We Are
Peace is our commitment.
The United States Institute of Peace represents the American people’s shared values and commitment to peace worldwide.
We know that Peace is Security – it advances both U.S.
and international security by preventing, managing, and mitigating violent conflict.
We are an independent, non-partisan institution and are actively engaged with peacebuilding efforts worldwide.
Together we tackle the most challenging problems and hold fast to the possibility of a more peaceful world.
To learn more about USIP programs and job openings, go to https://www.usip.org/about/careers.
If you have a passion for making the world a better place and want to have a front-row seat on the world stage, USIP is the place for you.
JOB BRIEF
The Research Analyst will support the South Asia Program staff with substantive research and writing tasks and coordination of meetings and events to help accomplish the mission of the Institute The position is based in Washington, DC and reports to USIP’s South Asia Program Director.
RESPONSIBILITIES
Research Support:
* Assists South Asia program colleagues with substantive research and writing projects, including both long-term and short-term projects.
* Conducts background research, and other desk and interview-based research as requested.
* Reviews and edits products written by USIP or external authors and supports publication peer review and editing process.
* Provides meeting notes to and drafts discussion summaries for the South Asia Team.
* Builds and maintains substantive expertise on a range of issues related to South Asia.
* Writes and/or assists in writing and publishing articles for the USIP website and other USIP and external publications.
* Works with the South Asia Team to define research priorities and identify partners and researchers.
Events and Meetings Support:
* Works with the South Asia Team to provide administrative and logistical support for working groups, conferences, dialogues, meetings, and events in Washington, DC, overseas, face-to-face, and virtually, including preparing event text, agenda, panelist bios, and hosting online calls.
* Assists with drafting event text, agendas, panelist bios, background information, etc., and develops informative descriptions of events for internal USIP staff members and external guests.
* Collaborates to ensure all logistical arrangements for program events are completed, including reserving rooms, developing invitations, monitoring RSVPs, ordering food and supplies, arranging room set-up, and serving as the main point of contact for attendees as needed.
* Liaises with meeting participants as needed to ensure a successful meeting.
* Coordinates monthly South Asia Program internal meetings as needed.
* Assists in tracking and maintaining contacts database.
* Serves on USIP-wide events assistance roster.
Performs other duties as assigned.
QUALIFIC...
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Type: Permanent Location: Washington, US-DC
Salary / Rate: Not Specified
Posted: 2022-04-14 08:11:51
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Position Summary
HR Analyst - Leave Administration is responsible for leading projects and delivering innovative solutions aligned to business objectives to better enable our workforce, improve overall organizational performance and drive meaningful change.
Analyzes internal and external data, develops and presents recommendations that empower business leaders to make informed decisions.
Consults with HR business partners, leveraging comprehensive functional and industry knowledge to provide workforce solutions that ensure achievement of business goals and objectives.
Key Accountabilities
* Create and execute project work plan and revise as appropriate to meet changing needs or requirements of departments.
* Compile data and write reports regarding existing and potential components, and systems.
* Conducts data analysis, builds models using data mining and statistical tools such as excel and tableau to develop project stories and establishes key objectives using data and insights; synthesizes quantitative analysis and effectively communicate findings
* Builds analytical models utilizing both financial and non-financial data; uses broad financial analysis and business knowledge to influence management decisions.
* Identify resources needed and assign responsibilities as needed.
* Continually monitor progress and communicate through regular status meetings with project team.
* Consults with HR subject matter experts to design and develop tailored strategies and solutions that contribute to the overall success of the business.
* Communicate across all levels of organization to align expectations of project.
* Perform other duties as assigned.
Required Knowledge, Skills, and Abilities
* Identifies innovative solutions through sophisticated analytical thinking.
* Demonstrates communication skills both verbal and written.
* Ability to handle a dynamic work environment within defined deadlines.
* Ability to organize and prioritize work with consistent follow-through.
* Demonstrated ability to work well in a team-oriented environment.
* Ability to act independently with minimal supervision.
* Experience with data management and data processing flowcharting techniques.
* Advanced Excel, Access or other data management skills.
* Requires comprehensive knowledge within own discipline and broad knowledge of disciplines within own function.
* Time management skills and ability to meet deadlines.
Minimum Required Education
* High School Diploma or equivalent - Required
* Bachelor's Degree - Preferred
Minimum Required Work Experience
* 5 years of related Human Resources experience.
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Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2022-04-13 08:12:39
