Learning Processor with German, French or Portuguese

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers, Society and Our People.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.

We believe that diversity is the driving force behind innovation, creativity, and overall business success.

Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Your Role:

The Learning Processor is responsible for managing day-to-day transactions in the SuccessFactors (SF) Learning Management System (LMS) and providing support and resolution for Learning-related queries from managers, Elanco site Learning Administrators and employees.

The role ensures consistent, high-quality customer service and operational excellence across Learning processes.

Your Responsibilities:


* Process various transactions in the SF LMS based on incoming requests.


* Handle customer enquiries professionally, courteously and in a timely manner through various communication channels, using the internal HR ticketing system on a daily basis.


* Follow established Standard Operating Procedures (SOPs) for LMS transactions, ensuring accuracy and continuous improvement in processing times.


* Maintain a professional and efficient approach, consistently delivering high standards of customer service.


* Escalate issues when necessary and collaborate with relevant stakeholders to ensure timely resolution.


* Work effectively in a fast-paced environment while managing multiple priorities.


* Support and educate the business on how to navigate the system and access Learning-related information and content.


* Identify opportunities to improve the overall employee experience and recommend process improvements where appropriate.


* Perform additional responsibilities and projects as requested by the Line Manager, commensurate with the grade and level of responsibility of the role.

What You Need to Succeed (minimum qualifications):


* Bachelor's degree.


* Fluent English (B2+/C1 level).


* At least one of the following languages: German, French or Portuguese.


* Experience in Learning & Development, HR or Shared Services Operations within an international environment.


* Experience using a Learning Management System (LMS), preferably SAP SuccessFactors.


* Familiarity with HR tools and ticketing systems.


* Excellent attention to detail.


* Strong problem-solving and decision-making skills.


* Excellent time and workload management s...