Senior Owner Relations Manager

Role Summary The Sr.

Owner Relations Manager is the hands-on main contact for a dedicated portfolio of vacation rental units, handling day-to-day operations, owner issues and escalations, and serving as their single point of contact for everything from revenue performance to property care.

Beyond their own portfolio, the Sr.

ORM helps train and mentor teammates and holds partner teams accountable on the owners behalf.

Owner Relations is a trust function.

The best ORMs earn trust through communication, accountability, and partnership.

They serve as trusted stewards of the owner relationship, strengthen owner confidence, and drive meaningful outcomes.

Who Thrives Here People who thrive in this role are naturally curious, relationship-driven, and eager to learn energized by building trust, solving problems, helping owners succeed, and steady in the face of challenges and difficult conversations.

The strengths that make that possible: Ownership mentality you hold yourself accountable for outcomes, not just effort.

Financial and revenue acumen you can explain a statement, a rate strategy, and market dynamics without losing an owners confidence.

Adaptability you shift your communication style fluidly across different owner personalities.

Strong written and verbal communication your words build trust, not confusion.

Cross-functional accountability you hold partners to standards and advocate for your owners.

Leadership and mentorship you help develop teammates and step up when leadership is out.

Competitive, results-driven mindset youre motivated by retention and long-term relationships.