Inside Sales Specialist

The Inside Sales Specialist manages an assigned portfolio of glass shops, commercial glaziers, and contractors as a trusted business partner and primary account contact.

The role dedicates 60% of its time to proactive account management, quote follow-up, retention, and growth to protect and grow NWGF revenue.

The specialist works with Client Services to provide technical support, accurate quotes and orders, and a reliable client experience, while Client Services handles routine processing and day-to-day inquiries.

Through consistent quote follow-up and conversations about upcoming projects, the specialist helps clients succeed and increases NWGF's share of their business.

The role recommends products and services that fit client needs, maintains year-over-year revenue, and takes action to recover declining sales and develop growth opportunities within existing accounts.

Success requires strong client relationships, disciplined follow-through, attention to detail, and a clear focus on both operational execution and commercial results.

Key Responsibilities Existing Account Management, Retention & Growth (60%) Manage and grow an assigned portfolio of existing client accounts to maintain year-over-year revenue, retain business, and achieve established sales growth goals.

Review outstanding quotes and active project bids, consistently following up with clients to address questions, overcome barriers, and convert opportunities into orders.

Proactively engage clients to understand their business needs, identify upcoming projects, and uncover opportunities to expand NWGF's participation in their business.

Monitor monthly account purchasing trends to identify declining volume, reduced engagement, or lost business, and actively re-engage clients and recover revenue.

Sell additional products and solutions that meet identified client needs, expand existing relationships, and increase NWGF's share of their business.

Review project material lists and specifications to recommend cost-effective alternatives that help clients remain competitive while expanding NWGF's participation in their projects.

Address competitive pricing, product availability, and lead-time concerns in collaboration with internal teams, using established pricing guidelines to retain business and protect profitability.

Maintain CRM records documenting account activity, open quotes, upcoming projects, follow-up commitments, and growth opportunities.

Order & Quote Management (30%) Coordinate with Client Services across assigned accounts, providing clear client and project requirements for quotes, order acknowledgments, and work orders.

Confirm those requirements are understood so Client Services can prepare accurate quotes and orders.

Review complex or custom quotes and orders for correct product details, dimensions, costs, selling prices, and delivery dates.

Work with internal teams to correct errors before quotes are sent or orders move forward, protecting profitability and reducing rewor...