Director of Performance Improvement and Outcomes

JFSA of Cleveland is celebrating its 150th anniversary! We have been a Top Places to Work winner for the last 14 consecutive years and offer a broad array of social services to residents across the Eastern suburbs of Cleveland, Ohio.

We have an immediate opening for a Director of Performance Improvement & Outcomes.

This role is full-time, salary commensurate with experience, and office-based.

Job Summary: The Director of Performance Improvement & Outcomes leads and directs the Agency's quality improvement and clinical outcomes activities.

The Director serves as the Agency's Corporate Compliance Officer and facilitates the establishment of quality standards and desired client outcomes in collaboration with the management team.

The Director is responsible for determining the appropriate outcomes to collect, coordinating and evaluating efforts and risk management activities, and analyzing and interpreting data to support outcomes management, record review, regulatory compliance, patient safety, clients' rights, incident review, and performance improvement initiatives.

Duties and Responsibilities: Serves as the chief coordinator of all agency quality improvement initiativesProvides leadership for ensuring adherence to the agencys Quality Management Plan, including the monitoring of monthly audits of behavioral health and social service records.Collects clinical outcomes data and performs analysis in support of clinical process improvement initiativesManages accreditation and certification activities, including the preparation and coordination of CARF, state, and ADAMHS Board site visitsGathers and analyzes data on performance metrics to facilitate the review of program effectivenessEvaluates patient care data, including major unusual incident review, to ensure that care is provided in accordance with clinical guidelines and organizational standards.

Monitors unusual incident reports to facilitate compliance and risk management Serves as Agency Client Rights Officer Utilizes computer-based technology to support clinical effectiveness evaluatio Acts as Chairperson for the Quality Improvement Committee Develops standard reports to communicate service outcomes and quality performance indicators for staff, Board of Directors, governing bodies, and accrediting agencies Creates and monitors plans of correction generated in response to audit findings as appropriate Addresses all potential breaches of compliance identified through the compliance hotline or in writing Demonstrates awareness of, follows all safety policies and procedures, and adheres to all recommended safe work practices.

Also contributes to the control of hazards in the specified area of responsibility.

Performs other duties or special projects as required or assigned