Family Support Specialist - ICC (Memphis)

Tennessee Voices Inc.isTennessees collaborative leader in mental health and family well-being.

Each year, we serve thousands of children, parents, and adults across all 95 counties with services that preventcrisis, heal trauma, and build long-term stability.Our model works because its whole-family, trauma-informed, and community-driven.

By healing parents alongside their children, providing critical resources like housing and mental health support, and advocating for systemic change, TN Voices helps families thrive and communities grow stronger.

Summary:TheFamily Support Specialistprovidesdirect support, coaching, and system navigationassistanceto families of children with mental health or behavioral needs.

The role relies on the specialistsown lived experienceas a caregiver to help other families access resources, strengthen advocacy skills, and improve functioning at home, school, and in the community.

Essential Duties & Responsibilities: Family Support & Advocacy Assist families innavigatingchild servingsystemsand accessing community resources.

Providefamily coachingto strengthen caregiver capacity (including early childhoodsocial emotionalsupport where applicable).

Support families in securingformal, informal, and naturalsupportto meet their needs.

Teach and modeleffective advocacy skillsand provide ongoing caregiver support.

Service Planning & Coordination Assist families in developingattainable goalsthat improve functioning at home, school, and in the community.

Participate in or facilitateChild & Family Team (CFT)meetings, including coordinating logistics and completing required documentation.

Monitor progress toward theService Plan/Plan of Care, identifying barriers and successes.

Support families in accessingmedication management, psychological/psychiatric evaluations, andschool-basedservices (IEP/504 meetings).

Direct Service Delivery Provideface-to-faceservicesin the home or community on a regular basis.

Conductcoaching sessions, collect pre/post assessments, and obtain satisfaction surveys.

Facilitatetrainings, groups, or caregiver support meetingsas assigned.

Collaboration & Outreach Partner with Care Coordinators, therapists, school personnel, and other team members.

Participate inprogram meetings, supervision, reflective practice, and requiredtrainings.

Engageincommunity outreachand resource networking.

Work with community engagement staff to build relationships with local providers andsupports.

Documentation & Compliance Submittimely and accurate documentation, timesheets, and required reports.

Ensure all practices comply withHIPAA, program guidelines, funder requirements, andCARF standards.

Maintain confidentiality and follow federal, state, and agency policies.

Other Responsibilities Perform additional duties as assigned by the supervisor or leadership.

Qualifications: Minimum of a high school diploma; Certified Family Support Specialist (CFSS) preferred or eligibility to obtain certification.

Lived experience as a family mem...