Residential Account Manager

BASIC JOB SUMMARY: The main purpose of this job is to grow the residential customer base through new accounts, add on sales, and service upgrades, in our local market area as well as fringe area build out.

Job requires familiarity with advanced industry concepts, practices, and procedures.

Relies on extensive experience and judgment to plan and accomplish goals.

Performs a variety of tasks.

A wide degree of creativity and latitude is expected.

ESSENTIAL JOB FUNCTIONS: The essential job functions and duties described below may not be the only requirements of the position.

It may be necessary to follow other instructions or perform other related duties required by the company.

Responsible for growing, servicing, and retaining a residential customer base in a fast paced and competitive environmentResponsible for selling into the fringe market areas to expand and grow residential baseStay abreast of company products and industry trends to best meet the needs of the customerDemonstrate the ability to continually improve communication, negotiation, and closing skills that lead to interpreting customer needs while effectively promoting company products/services and securing service agreements to obtain revenue growthUpdate and maintains customer accounts information with customer notes, calls, documents, as well as spreadsheets and reporting documentsResponsible for obtaining and maintaining up-to-date customer record information including but not limited to contact information, updated CPNI, email, and alternate phone contacts as necessaryInteract with customers to build relationships that promote satisfaction in TEC brands and products leading to referralsResearch, prepare, and present solutions for residential customers that would include, but not be limited to voice, data, and wi-fi management Coordinate and assist with Sales and Customer Relations to ensure the satisfaction and security of customersAttend functions such as chamber events, community sponsored events, TEC marketing events, as a TEC representativeDemonstrate willingness to remain flexible in work scheduling to achieve necessary call resultsServe as a team player working well with customers, business sales team, and other departments within TEC organization OTHER JOB FUNCTIONS: Special projects as requested by the Sales ManagerWork and/or assist in door-to-door residential sales campaignsTravel on occasions to assist with residential sales development in other markets